We had dinner here, we waited inside to be seated, there seemed to slot of staff looking at you, but no one came to speak to us. Eventually I caught a waiters eye and we asked for a table for two, they were sitting us next to another table, but we asked to sit further in the restaurant. The tables for teo people are pushed together, you can hear the conversation they are having, no privacy at all. The tables a far to close together. To view the menu you scan a QR code on the table. We went through the menu, but they didn't explain that we don't order via the QR code. We tried to get someone's attention, but once again they seemed be standing in an area at the back of the restaurant and not checking whether new tables were ready to order. This went on for at least 10 minutes.
Eventually we caught the attention of a waiter who took our drinks order, but didn't know what a spriter was and they only had homemade lemonade. Eventually I told him to pour the glass of rosé and bring a bottle or tin of sprite or 7UP.
Our food came, it was okay. I had a tuna pizza with sweet onion and my husband had the warm octopus salad. No one checked on us during our meal to see if everything was okay. However, the young man that served our wine came back when we finished our meal to apologise for not checking on us when our food arrived.
We won't eat here again, we both thought the service was poor, the tables are too close together. Lack of attention from the staff, we normally leave a tip we didn't on this occasion
Two ladies were sat next to us as we were eating and asked how do they order food from the menu, we had to explain the process to them. The staff should be communicating this when...
Read moreWe recently dined at Luini and had an overall enjoyable experience with a few minor letdowns.
The beef tartare was a standout—perfectly seasoned and incredibly flavorful. We also enjoyed the green salad and vitello tonnato, both of which were fresh, well-prepared, and delightful to eat.
One disappointment, however, was that pizza was unavailable during our visit, which was a bit of a letdown as we were looking forward to trying it.
The octopus was fresh and cooked beautifully, and the pasta carbonara was tasty; however, we noticed an inconsistency in service. Other tables were offered freshly grated cheese with their pasta, but our server skipped this for our table, which left us feeling a bit overlooked.
Finally, the Luini cheesecake was a delicious end to the meal—rich, creamy, and satisfying.
While we thoroughly enjoyed most of the dishes, a bit more consistency in service would make the experience even better. Looking forward to visiting again, hopefully with pizza on the...
Read moreThe food is really excellent. It is clearly very new judging by the internal decor etc..... but also because of the inconsistent service. The staff are nice, friendly, attentive.... however at dinner last night the salad to accompany our shared pizza didn't come until we had eaten over half of the (really tasty) pizza and only after I asked about it. A free desert was given in compensation. Because the food was so good, we returned for lunch on our last day before going home. A table set for four was free near the front so we asked for it seeing as other tables for four were only sitting two customers. No, it's a table for four .... until it wasn't.... and we were shown to a smaller table for two further back from the promenade. Ten minutes later a couple were seated at the table for four. Our food again though...
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