Restaurante El Pony — Restaurant in Orihuela

Terrible experience. We had reserved a table and arrived to an empty restaurant full of staff - none of whom were very forthcoming to seat us. We got our table and drinks which was all fine, bread and alioli was lovely, my husbands garlic prawn starter and the kids goujons were all delicious so we were very excited for our mains! 3 x lamb chops and 1 steak - lamb chops looked like a plate of bone and gristle, what little meat that was there was tough and you couldn’t cut it, these were sent back. Steak ordered Medium turned up pretty much raw so was also sent back. Service was awful, got the impression it was because we were English and the language barrier was a bit of an issue.

**To respond to The Manager, my steak was returned to be cooked to the requested amount ( a medium steak shouldn’t arrive raw in the first place though) The lamb chops were returned as there was no meat on the chops to begin with, they were also over cooked and full of gristle. We tried to communicate this to the waiter but he couldn’t understand what we...

Reservé mesa para 4 a las 15:30, reservando también un caldero para 2. Llegamos y pedimos entrantes, y ¡sorpresa! Nos ponen el caldero sin habernos puesto siquiera un entrante, y en menos de 5 minutos!

Le dijimos al camarero que por favor esperara para poner el arroz, a lo que nos contestó que ya estaba hecho y que si no lo servía se iba a pasar...

Nos explicó que si reservas una mesa a una hora y reservas además arroz, ellos tienen preparado ese arroz a esa hora para dar un "buen" servicio.

Para mi esto es un gran error, ya que cuando voy a un restaurante espero poder tomar algún entrante con una bebida a gusto tras lo cual poder disfrutar de mi arroz recién hecho, y en todos y cada uno de los restaurantes en los que he reservado arroz a lo largo de mi vida, han tardado mínimo 20 minutos en servirlo, tiempo de cocción del mismo...

El camarero nos lo explicó como si fuera algo normal, pero esto nos provoco malestar y el no poder disfrutar de la comida por encontrarnos entrantes y arroz a la vez en la mesa.

Tras esto decir que los entrantes estaban deliciosos, ensaladilla rusa de nota, calamares tiernos y nada aceitosos, y que además el sabor del caldero era muy bueno, pero estaba pasado, por culpa de esa "política" de arroces, lo que lo arruinó, y es una pena, ya que de sabor estaba realmente bueno.

No recomiendo ir por el mero hecho de que no pude disfrutar de una agradable comida, pero he de reconocer que tienen buena cocina y todo lo que comí estaba rico.

Si leen esto, espero que de aquí en adelante como mínimo expliquen por teléfono a la hora de reservar una mesa con arroz esas "políticas" que llevan.

PD: El coulant de baileys solo...

We went to El Pony for dinner and had made a reservation. They showed us to our table and then the staff completely forget us. No menu, No water No attention, nothing. When we after 10 min asked for a menu they just bring us the menu but still no question if we want something to drink to start with, some bread, nothing. After another 10 minutes they still paid No attention for us and it was impossible to order so we decided to left. We just felt like they didnt care about their customers and were no service minded...