We are frequent visitors (a fans of) to the Luxury Collections and always visit the bar for a drink either before or after dinner. On Thursday, the 16th of May at around 22:30 there were three Bartenders for a total of six guests. The service was very inattentive and uninterested in providing any kind of service to any of the guests. The initial contact was unfriendly (like we were disturbing them), no one asked how our drink was, if we wanted another one, and after waiting 20 minutes for someone to bring us the check, we had to track down the bartenders (they were taking turns hiding in the back room) ourselves. No "thank you", no concern for the service - totally unacceptable at that location and in that price category.
I expressed my displeasure to the on-duty concierge who was very attentive and apologized for the sub-standard experience.
This was by far the worst service experience we have had in San Sebastián and in any Luxury Collection we have visited thus far. What a disappointment, Your hotel is beautiful, but can only be as good as the team working there. I hope this review can help you improve the level of service for...
Read moreMaria Cristina's bar is definitely on my top 5 list of bars to visit while in San Sebastián. Now, we are talking about a high-end bar, so expect prices to be above 15-16 euros for each drink. So if you're willing to spend a couple extra euros, I would highly suggest coming here. Not only for the cocktails, though, but for the experience overall.
The bar itself has an amazing deco, and you feel like being teleported to a 50-60s bar, with a huge bar, covered with glass, and round crystal tables. For every cocktail, the bartender will come and explain you the story behind it; he/she will give you some fun facts and will tell you how to correctly drink it, in order to enjoy it at its fullest (especially with the Gin Tonic, which trust me, is amazing)
My go-to drinks are the gin tonic (specialty of the house) and the amazing Lost in Translation. This drink is inspired in the movie of the same name (starting Bill Murray, if you haven’t seen it) and it’s hands down one of the best cocktails of the house.
Nice place to go on a date, or a...
Read moreWe went some cocktail here after reading the nice reviews. There were four bartenders at work, they obviously had a argument which led to poor service. We ordered four drinks, got two, the other two was standing on the counter for several minutes waiting for the bar staff to settle their disagreements. When we finally got them served, one of them were quite warm. We asked to get it colder, the bartenders response was that "I shaked it for a long time" ? Obviously he was...
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