Kenji — Restaurant in San Sebastián

As a local, chef and owner of a restaurant in Gipuzkoa. I have lived and worked in serveral restaurants in Donosti I was shocked and sad to be treated in such a way. I went to eat with my family, 3 adults my seven year old son (sushi fan) my 2 year old and my newborn baby girl. We tried to order several dishes to share and for the 2 year old baby who doesn’t eat sushi yet we asked for a pintxo croqueta. We were refused to be served because pintxos are only available at the bar…. And the only way for them to bring us 1 croqueta in pintxo format was to order it at the bar, because it was “too complicated” to serve a pintxo for the table…. We talked to the owner and his answer was “those are the rules”. It’s sad what restaurants have become in Donosti, how customer service has taken such a steep fall to refuse to serve a 2 year old and losing a table of 5 for a 2euro croqueta. As a restaurant owner this situation goes beyond my understanding. I hope Kenji reflects on his behavior and teaches his staff some manners. Mr Kenji Donosti is a family city. I hope no restaurant ever refuses to serve your...

Don’t do the usual pintxos style where you order a bit and then go up and order more, that’s how we lost at least 40 euros worth of food.

Food was good - service was a mess. Since it’s pay at the counter one of us had gotten there earlier and had a tab but the rest of our group went up and paid for our own food as we got in. Some of our orders got lost in the shuffle, we eventually got one of them but the other was just a goner - absolutely keep all your receipts. Even if the line is only 3 people deep it will still take you 30 min to order. It’s...

Sushi and noodles were okay. Service was horrible. Was served by a woman who not only didn’t smile, she’d stare at you as if you were a bother to order or ask questions regarding the menu. Traveling with kids is already difficult, and having an unpleasant person give you attitude sours the whole experience. Not to mention paying nearly 100 euros for 2 adults and...