El Figón de Ismael — Restaurant in Sepúlveda

We went to this restaurant based on a search we did on google for restaurants in the area. This town is known for their roasted lamb and pig, and we wanted to try them. However, we chose this particular restaurant because it had a more complete menu that offered more choices than just roasted lamb and pig. We called and asked if they offered the additional menu dishes coz many of the restaurants in the area only served the lamb and pig, and they said yes. So we went ahead and made a reservation. To our dismay, when we arrived, they told us that on weekends they only served the roasted lamb and pig. At that point we would have left the restaurant simply on principle since they mislead us. However, at lunch time in the peak of holiday season, you could not find another place to eat last minute. We ordered the roasted lamb, and it was delicious. The service was also very good, and they were very attentive to us, perhaps coz they knew they had mislead us into coming there in the first place. The restaurant had a nice ambiance, and the bathrooms were very clean. So after our initial disappointment, we did enjoy our lunch here. However beware, they only serve Lamb and Pig on weekends, and if you want any other dish on the menu, you have to preorder...

A great treat! We had the lunch special that included the suckling lamb- very well prepared! The fresh salad was amazing, the lamb incredible, the dessert wow! Also served sone excellent digestive ( tasted sonething like Baileys). Service was very good. Mostly locals and well worth the drive. The scenic town was well worth the walk after to burn off a few calories. If you have the time snd want to partake in a wood fire oven prepared suckling lamb… go to this place! No regrets!...

Una malísima experiencia, fuimos a pasar el fin de semana y fuimos al restaurante en recomendación del dueño de la casa.

Éramos 19 personas con niños y llevábamos 3 carros, uno de ellos gemelar. Cuando formalizamos la reserva se lo dijimos al dueño.

Llegamos 30 minutos antes de la hora y en ese momento no había ningún cliente.

Hablamos con los empleados y luego después con el dueño, porque nos querían ubicar en la zona de abajo, que era imposible bajar las escaleras con el carro ya que son estrechas y el carro no cabía de ningún modo, nos dice su compañero de mesa que lo bajemos de lado, en vez de darnos otra opción ya que era imposible que entrara por ahí.

Al decirle al dueño que nos dejara en la planta de arriba ya que no había nadie comiendo todavía. El dueño le importó muy poco y el seguía comiendo acompañado de la otra persona que tuvo esa gran idea, sin darnos una solución. A mi parecer muy poca educación.

Al estar esperando un buen tiempo decidimos marcharnos a otro sitio que si nos trataron bien ( Casa Paulino ).

En el momento que salimos por la puerta nos empezó a insultar y mandarnos de muy malos modales ( con insultos ) delante de los niños a nuestras ciudades de origen.

Creo que no es una buena manera de tratar a los clientes, cuando dependes de ellos y más si es una zona que vive del turismo.

Espero que haya aprendido de sus errores cometidos, para que futuros clientes no pasen un mal momento como lo...