Pizza nº1 Torrevieja — Restaurant in Torrevieja

We had been to this restaurant several times before — the food was always good, so we decided to come back again. We arrived as a group of five about 20 minutes before the kitchen was due to close. One person from our group ordered Sepia, while the rest didn’t want to eat since it was late — around 11 p.m. — and we simply wanted to sit on the promenade in what we thought was a nice place and have some drinks.

When our drinks were brought and we had already started enjoying them, a waiter and a waitress came to our table and informed us that for a table of five, a minimum of three dishes must be ordered, otherwise we would have to leave. This “rule” had not been mentioned to us beforehand — neither by the waitstaff nor by the restaurant owner, who personally greeted us at the entrance and walked us to our table. We were given an ultimatum: either order more food or finish our drinks within 5 minutes, pay, and leave. The Sepia that we had been waiting for was immediately canceled, even though there were still free tables and the restaurant was far from full.

Right after that, the owner came over and, in a rude and unfriendly manner, told us that “this is a restaurant, not a bar” and that without ordering a certain number of dishes, we had “no right to sit here.” On top of that, one of our drinks was never brought to us, and when we asked for an ashtray so that those who smoked could quickly finish their cigarettes and we could finish our drinks, we were refused, being told that we had to leave in 5 minutes anyway.

In the end, the food we wanted to enjoy at this place was never served, the Jack Daniel’s was never delivered, and instead of a pleasant evening by the promenade we were left with ruined moods, hidden rules, rude service, and a complete unwillingness to accommodate guests. It’s a real pity that a place we used to visit for lunch or dinner has now lost us as regular customers. The only thing they did quickly was run over to be rude, bring the bill, and show...

Went to have a pizza and ended eating human hair. I asked the waiter to come and see and she was making up that there is nothing in there, that it might be something from the mushrooms. I asked her to bring the manager and he denied that there is any hair in here. In the end he acknowledged that he can see some hair but he said that is from me or the wind blew it in my plate. The hair was stuck underneath the mozzarella and I showed him and he became rude and violent. He took the plate from the tabel and keep saying that there is no hair. He then said to leave and never come back. Wow. No wonder there was barely any person in the restaurant. AVOID...

Some waiters should change jobs. Unfortunately our waiter was in that category. We ordered two gluten free pizzas and two regular ones. When asked to add some chicken to our kids' margarita pizzas(protein), he started complaining about how complex we were making it, also going into the open kitchen and apparently badmouthing us whilst we were watching. When asked multiple times, he answered differently about which pizza was gluten free, causing my daughter to get the wrong pizza and hence stomach pain and loosing her appetite. No excuse for or understanding on his behalf.

The regular pizzas tasted fine and the...