Arrosseria Restaurant Le Coq & La Mer — Restaurant in Vilanova i la Geltrú

The worst experience I have ever had in a restaurant. Upon entering, the waiter serves us some free olives. (that's so normal in Spain, even if you just order a drink)

We entered and ordered a paella to share, between two. And that's it.

The owner of the place goes to the man and scolds him for giving us the olives (in spanish, but since my boyfriend speaks it we could understood it) "How did you put olives? They only ordered one paella for two, you have to put them after they order. We only have 4 tables on top and this one it's only occupied by one paella"

My boyfriend confronted the owner and he tell her that we heard her. She tells us that she is very sorry and that he will give us a shot. (which we obviously rejected, because the only thing we wanted to do was leave and we should have done it because it was so uncomfortable...). Then the owner began to tell us about her life, apologizing for what she had done, girl, we don't care, you've messed up our food with your comments. We should have left without taking the paella, we regret having stayed.

Then 6 more people came to the restaurant and after what they had done (I don't know how they didn't hang its head in shame) they made us CHANGE TABLES.

Good paella, not much quantity. €16.50 per portion, so expensive to be Spain. In the surroundings there are paellas for a better price, greater quantity and similar quality and, of course, better customer service.

It seems that now you can't go to a restaurant to try the "star dish". You have to buy starters, main, drink and dessert. Shameful.

Nothing like this had ever happened to me. They will be used to criticizing the foreigners at 4 winds without them...

We called in for a drink in the morning, noticed the chicken cooking on the grill which looked good, so we booked a table for the evening hoping for the chicken . We were greeted by the owner who spent time explaining the various dishes on the menu, she recommended the home cooked croquettes, and the Iberian pork, as my wife was looking forward to the chicken, which apparently was not on the menu so she was offered an alternative to chicken the dish had rice and looked like (moussakka) we ordered mussels to start and sangria for drink, The Sangria was delicious, and the mussels were alright. Upon receiving the moussakka dish, it was cold and was served with rice, when we got the croquettes they were burnt over cooked and very salty. The host apologised for this and said other people were happy with the food they were served. The host tried to get us to try the croquettes again and the moussakka went back to the kitchen to be reheated. I refused to have reheated food that was not cooked in the first place to the correct temperature. So we paid for the mussels and Sangria and then left. I would not recommend this restaurant to anybody unless you have poor...

Me dispongo a hacer públicamente mi queja del mal servicio de este restaurante. Este domingo Día de la Madre, mi primer año de celebración como madre fuimos mi marido, mi suegra, mi madre y yo con mi bebé de 6 meses. Primero una chica se acerca a apuntar las bebidas. Su tarea es solamente eso y disculparse el resto de la velada por su olvido de las bebidas. No te toma la nota de la comida nadie a no ser el jefe, esperamos 20 minutos para que se acercara a la mesa este señor y 2 horas para poder comer. Llegamos a las 13:40 y literalmente a las 15:40 nos trajeron el arroz caldoso que pedimos, arroz que pedimos para llevar porque era tan grande la incomodidad del pésimo servicio del lugar. De entrante pedimos huevos estrellados y se demoraron 1 hora en traerlo. Pedimos de segundo además un pollo para mi madre y vimos como uno de los camareros primero se lo paseaba por varias mesas porque no sabía de quién era. Luego lo trajeron al rato cuando regresó a la cocina el camarero y le dijeron la mesa que era. Mi madre comió antes porque el arroz aún demoraba otros 20 minutos en estar. Pero esto solo lo supimos una vez pasado el tiempo, no porque nadie nos lo dijera. Las bebidas como comenté se le olvidaban a la camarera. Es inconcebible que el servicio se reduzca en “Lo siento, ahorita mismo le traigo las bebidas”, “Perdón, ya ya ahora mismo”, o “Perdón es que la cocina la tenemos colapsada”. Yo no voy a los restaurantes preguntando cuántos fogones tienen y cuántas mesas pueden cubrir y en qué tiempo. No voy a los restaurantes preguntando si los camareros pueden mantener una comanda en su mente o hay que recordarle cada 10 minutos. No existe en este sitio cultura hacia el cliente, su objetivo es sacar faena y andar como pollos sin cabeza porque no saben servir al cliente. No hubo en ningún momento empatía hacia una mujer que estaba dando el pecho a su bebé y llevaba más de 2 horas esperando para comer, o empatía hacia personas mayores que se encontraban en otra mesa y se notaba su incomodidad, o simplemente empatía hacia el cliente que va hacia el restaurante a sentirse bien y a celebrar con su familia el Día de las Madres. Me daba hasta pena por los nuevos comensales que se sentaban casi a las 16hrs. Solo pensaba pobrecito de ellos. No vayan a este restaurante en un día de celebración porque será tirar el dinero. El lugar tiene todo el potencial para ser bueno y tal parece que se esmeran...