Pizzeria La Bella Italia — Restaurant in Vilanova i la Geltrú

The worst service I have ever experienced. We went to the restaurant for lunch on Mother's Day. It was the only restaurant in town that had availability, which should have been the first clue. We sat down and after a long wait the waiter came. We asked him about some things on the menu and he didn't know. We ordered pasra, and after 30 minutes nothing had arrived. We asked the waiter to check, but clearly he didn't. After more than one hour still nothing. During this time every table around us had people arrive, eat and leave while we counted our toes. We asked to speak to the manager who made some excuse, and offered to give us some bravas. We said that we didn't want the bravas, but she sent some anyway, but they were overcooked and oily so we didn't touch them. In the end we stood up to leave. We told the waiter and all he said was 'I understand'. No apology or any attempt to resolve the situation. Frankly embarrassing service. Avoid this restaurant, there are so many better options in...

Decepcionante! Fuimos a comer dia de comparsa con reserva de hace mes y medio y mitad de paga y señal por adelantado, un grupo grande de padres y niños. Teniamos hora a la 13h llegamos antes 10 min y se quejaron de que no nos atenderian antes de la hora tampoco quisieron servir bebida y se fueron al bar de al lado para poder poder beber algo hasta que nos atendieran... hasta la 13:30 o más estubimos esperando el trato no fue el esperado no hace falta ser tan borde sobretodo por parte de la jefa!!! En el menú faltaban bravas por poner y no aparecieron no habian... pero estaban pagadas, se comento y nos descontaron bebida extra... de acuerdo claro menú de unos 32€ adulto 16€ niño. Comimos un plato con varios tipos de quesos, olivas rebozadas, embutido... aprox a una robaja por cabeza y una pizza. La pizza de los niños pesima la mickey mouse todo massa sin ingredientes apenas.... nos avisaron que a las 15:30 teniamos que dejar la mesa pero y los postres y cafes??? Pues antes salieron los cafes que los postres... desde luedo porque los peques tienen un parque al lado donde poder jugar pero para lo pagado me parece poca comida y todo demasiado lento hasta las 16:20 que ya trajeron la cuenta... para nada lo recomiendo muy mala experiencia suerte por las risas porque si no... y menos mal que todo estaba preparado dicho...

Very rude staff. We took place but they had a busy evening. We understand they need time so we said we will sit and wait at the table. However 20 mins later we asked to order but they ignored us saying sorry we have to clean the table first, but doing nothing. Afterwards we just left. They have 100 pizzas but this doesn't matter if you have rude and...