Notelle Hus — Restaurant in Malmö kommun

Nutella Hus Customer Service❌👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 ❌👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 I would like to provide feedback regarding a call I had with a representative from Nutella Hus concerning my order. Unfortunately, the call was a very unprofessional experience.

The person I spoke with treated me in a condescending manner and showed no sense of customer service. He even told me that I "should be smarter than that" when we discussed my contact information, which I found both disrespectful and inappropriate. Additionally, he raised his voice at me, repeatedly interrupted me, and did not give me the chance to explain my side of the situation.

As a customer, I expect to be treated with respect and to have a conversation conducted in a professional tone. I hope you take this seriously and review how your customer service team interacts with customers in the future. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 Respekt först,

Jag...

I would like to share my recent experience at your Malmö branch. I had previously visited your store in Copenhagen and was truly impressed by the quality and taste — it was a fantastic experience. Unfortunately, I later found out that the Copenhagen branch had closed.

Because of my positive experience before, I traveled all the way from Aarhus specifically to visit your Malmö location. However, I was disappointed to find that the experience this time was not the same.

The chocolate tasted very ordinary — something I could easily prepare at home — and I honestly don’t think the price reflects the quality or the service provided. I will be posting two videos to show the difference between my past visit and the most recent one.

I hope this feedback will be taken seriously and that steps can be taken to improve the quality and overall customer experience...

Yesterday, my friend and I were sitting at a table for four because the place was crowded when we arrived, and there weren’t any suitable two-person tables. After we ordered and started eating and drinking our coffee, they asked us to move to another, smaller, and uncomfortable table to make room for others! If the place had been busy when we came in, we wouldn’t have sat there, and honestly, we would’ve gone to another café.

Their attitude was very unprofessional, and they don’t care about their customers’ comfort. They should focus on providing good service and respecting the people already seated instead of just trying to pack the place. I won’t...