Restaurant de la plage & Bar Duô — Restaurant in Nyon

I am going to describe our experience, in the most polite and objective way possible, which is going to be difficult:

1º, We arrived at the place and asked politely to sit at a table on the terrace that had been vacant at that time. Waiter number 1 told us "ok", but already with a disgusted face (maybe because we asked it in English instead of French? We don't know, but we assume it).

2º, We asked for something to eat, and waiter number 2 only offered us at that moment (at 5:45 p.m.) Quiche with salad. Well, it's understandable, since the kitchen would open at 6:00 p.m., but the rest of the surrounding tables had plates of different foods, and I don't think they were from the lunch service yet. It's not like this waiter was proactive in offering us something to eat, and that's supposed to be the function of a food place. We ordered the only thing they offered us to eat, the Quiche with salad, and two appetizers.

3º, Waiter number 2 brings us the cutlery, and leaves it directly on the table, without putting a paper tablecloth on us, like the rest of the customers, and without napkins either. Something disgusting, and not just rude.

4º, Waiter number 1 brings us the drinks and tells us how much the bill is to pay. We are silent and surprised, and tell him that we haven't even drunk the drinks and we haven't received the food yet. Waiter number 1 arrogantly tells us that it is because in 20 minutes, at 6:15 p.m., we have to leave; because the table is reserved (!?) Ok, we paid the bill without complaining and looking like idiots.

(To clarify) The table did not have any sign or reservation sign when we arrived! Neither of the two waiters told us, AT ANY TIME, that the table was reserved Only after waiter number 1 brought us our drinks and forced us to pay and leave in 20 minutes. And he didn't really tell us directly, we had to ask what was going on!

5º, Waiter number 2 brings us the Quiche with salad and leaves, but I call him and tell him where the napkins are. He looks at us with a look of contempt, as if we had asked something strange, but he brings us a couple of napkins. "Thank you," we said. But now that I think about it... it's funny that all the people around were eating different things, and the people who reserved our table surely have several dishes to choose from. It must be that we arrived exactly in the only half hour of the entire day in which he had no food. Interesting!

6º, We ate the Quiche made with puff pastry from the supermarket, and with a cheap filling, and the scant salad. The appetizers tasted like substitutes, we couldn't finish them because they tasted so bad.

7º, We left at 6:10 p.m., because we didn't feel like having a waiter arrive at 6:15 p.m. to throw us out like dogs on the street.

8º, Waiter number 2 said goodbye saying thank you for coming, and I have to be honest, that was the only time in which we were not polite, because we did not answer. I'm sorry, we didn't even feel like saying goodbye, just running away.

(Second clarification) I am a waiter and cook, for more than 20 years, I have worked in Spain, Germany and Switzerland, in places of all kinds, from humble places to Michelin star category... and in my life I have been in a place where we were treated worse, and with more arrogant...

I sat down on the terrace at 5:30 p.m. to have a quick drink. The place was half empty, and I clearly explained that I’d only be staying for 15 minutes. Still, I was asked to leave and move “upstairs” because, apparently, from 5:30 p.m. onwards, the downstairs area is reserved exclusively for diners.

What kind of logic is that? At that hour, it’s completely normal for someone to want just a drink. This policy is so rigid it borders on the absurd. It honestly feels like the staff would rather turn away paying customers than exercise a shred of flexibility or common sense.

Unfortunately, because their location is so ideal, the establishment has become far too arrogant and completely disconnected from reality. Turning away quiet, respectful customers at 5:30 p.m.—when the terrace is half empty—simply because they’re not ordering dinner? That’s not hospitality.

That’s just poor business acumen (or...

Exceptionally aggressive disorganized snappy service on more than one occasion echoes the shock patrons around me comment on. Undermines a beautiful location. I hope they can learn the basics of restaurant and bar service and regulate themselves emotionally rather than take a lakeside location as license to verbally aggress customers asking for water or to opt to declare the bar closed if a black person requests a drink whiie serving others. I boycott the place due to needlessly poor treatment of myself and others - this includes a large drinks event I cancelled after staff treatment. This place is known for poor service at best, terrible inconsistent organisation and a needlessly stressful environment and experience. A beautiful location is no excuse to mistreat customers. Take a...