Dieci — Restaurant in Zurich

Deliver service & friendliness: ** Customer service: **

About less than a month ago, i gave only *-stars (for taking orders on phone) because it happened several times that they couldn’t take over the orders by phone properly. The customer manager of Dieci Oerlikon contacted me right away and was very concerned about my claims. They really tried to come up with my issue & even sent me vouchers to make amends to this matter. When I gave it a chance last week to place my order by phone, they exactly knew right away which pizza I would like to order. Good customer service is important!

Finally, I adjusted my reviews towards Dieci. Seeing this implementation in short time convinced me & changed my opinion in a positive way....

Our group orders pizza from here for a lunch every week, and frankly I am not sure why we keep doing this to ourselves, the pizza is rather mediocre. Here, for 20+ CHF one gets a pizza with dry (sometimes burnt) crust taking like one quarter of the total pizza weight and frustratingy little toppings.

If one is after a good pizza, choose NA081 or even Domino, it would still be better.

P.S. I don't mean to be personal, I am just a little bit tired of highly overpriced eating out options in Zurich, and as they say it in London (albeit in a different context) "See it,...

Good evening, I would like to leave a 5-star review for the girl who served us several times this September! She is a cheerful, kind, polite, and highly professional young lady, always ready to welcome us and suggest delicious dishes. Everything we ate was of high quality! I recommend this lovely place not only to Italians 🤣🤣🤣, as you will surely feel pampered here! Congratulations on everything, but a special thanks to the girl whose name I don't know, as she became a real point of reference...