Samwon Garden — Restaurant in Neihu District

To Christina Liao, As one of the waiters who served you today, I have to say that what you had commented were mostly unreal.

First of all, the time you arrived(5.30pm) were empty was real, but thats because of our customers haven't yet arrive since most of them reserved for 6./6.30pm. Our restaurant were fully reserved tonight so we arranged all the seats in order to give better service. The seat we arranged for you were beside babies but even if we changed the seat for you, there were still babies beside. Mostly importantly, the originally arranged seat WERE NOT blocked by anything. We did refuse your request and explained why in a gentle tone (unlike what you said *harsh) but you still do not listen and kept 'asking' to change the seat in a bad tone.

We had written clearly on our menu that we have a rule which is for the party of 3 or more than 3, customers will have to order minimum of 2 plates of any meat. We did kindly remind you the rule but you just started to be unreasonable and not stopping to complain. At the end we had nothing to do but to ask for manager's help. We tired to listen every request of yours and fulfil what we can do but were never appreciate. The attitude toward us just got worse and worse.

For the seafood pancake part, it is our mistake to accidentally drop the clamp, we apologize for this sincerely. We're human, we some time make mistakes, not asking for your forgiveness but we were in hurry since the restaurant were full of customers.

Last but not least, us as the waiters felt that we were not respected in any possible way. We've got a lot of unreasonable attitude and bad words. I can be very honest that few of our waiters were new but we are trying our best to be a good waiter, the company trained us well and we are looking forward to serve customers with good manners...

ZERO STARS 零星!!!

UPDATE ON REVIEW 更新評論 有史以來最差的服務! 而且已收到這家餐廳的女服務員代表他們 （而不是經理或老闆）向我們表示抱怨。 該餐廳基本上做出了回應，並稱我們為騙子。 如果服務很棒，那麼此評論會寫嗎？我只是後悔沒有拍嬰兒車擋住座位的照片。與另一位朋友討論，他們在這家餐廳的服務也很差。 朋友說唯一的好服務是韓國老闆。如果已經承認自己有很多新員工 - 建議從內部看待並給您的員工提供更多培訓，而不是抱怨餐廳的客戶。

WOW. This has got to be the WORST RESTAURANT EXPERIENCE EVER!

I have never written a poor review on any restaurant before but my family and I felt that it needed to be exposed. It was a dinner I was at first looking forward to because of the reviews, especially since there aren’t that many options in Neihu. Boy was I wrong. I HAD TO PLACE 1 STAR BUT IF ALLOWED IT WOULD’VE BEEN ZERO STARS!!

First of all we arrived extremely early at 5:30pm. The entire restaurant was empty. They wanted to place our part of 3 right next to the only table with babies and a baby stroller that was blocking our supposed table/seat. We kindly ask if we could change to the adjacent table. The young waitresses said no. We kindly pointed out that the baby stroller was right next to the table and it would be very cramped. We ask that since it is still early/empty if we could please sit at another table. It was still met with a harsh no. Until thankfully another senior waiter overheard us and placed us at a new table.

We thought that would be end of it. But no.

Upon ordering, as I am the only pork eater in my family, I happily ordered the Iberica Pork special. The waiter replied that I was only allowed to order a minimum of 2 plates of pork because we are a party of 3. We kindly explained that since I am the only person eating pork, I would not be able to eat 2 orders of pork by myself. He replied coldly - well you can just order the other dishes then. Excuse me???? I have never encountered a restaurant that refused a customer’s order before. This was actually the first time I’ve seen my father get upset at a restaurant. He tried to reason but the waiter refused to listen. So my father was able to catch the managers attention and explained the situation. As upon seeing that we were frustrated that we could order a simple grilled pork dish - the manager relented and said “fine, I will let you order just this once but it won’t happen again next time.” To which my father swiftly answered “don’t worry we don’t be back.” (Lol go dad!)

Did you think it ends there? Nope!

Was that rule made Bc they think ppl are cheap? That folks would just order one dish at your super over priced restaurant and take advantage of the side dishes?? Considering my family of 3 ordered 5 dishes, it should be pretty clear we weren’t. We were already agitated and upset with the ordeal so when the food came we weren’t able to enjoy it fully....but it was somewhat tasty enough that we starting to calm down.

Then came the seafood pancake.

The waitress brought the plate. We asked her to set it near my mother so it would be easy for her to reach. Then the young waitress DROPS the pancake clamps loudly on the plate from above. It clattered onto the plate. Shocked, my mother said “young lady, this is not the way to serve. That is very rude, please make sure you place it gently next time”. Perhaps hearing my mother’s words, she sheepishly nodded in apology and ran off.

My family literally came in hoping for a nice Sunday dinner together. Instead we came into restaurant with really need to give better training to their staff - to learn better etiquette and politeness in their manners and words. I don’t doubt that this restaurant will still have customers (since there aren’t many options in this area) but please keep in mind that if folks are paying extra $$$ for an overpriced meal, one would expect the service and meal to be on par. Perhaps the boss of this establishment needs to take a good look at what’s really happening in...

Best Korean food in town. No doubt. We ordered 4 people set menu. My recommendation is please ask more than 4 people share with you. Portion was super huge. Their beef was perfect. Seafood pancake was the best I ever try. However, fried chicken and seafood soup were below average. So, order what you want is the better choice or go restaurant during lunch special time.

All staffs are well trained. I feel super comfortable and enjoy the meal at this restaurant. Their atmosphere was also very high standard. Cozy and spacious. Really match their price.

Overall, it's the best Korean restaurant I ever try in Taipei, but expensive though. Prepare 1000NTD more for one person is must.

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