Grano Coffee — Restaurant in Dar es-Salaam

I've been to this location three times and I always leave disappointed.

First time the server overcharged me for a drink but I caught the error and they rectified it.

Second occasion, the place is full and we requested to be seated at a free table at the corner to which they refused saying it's always reserved for the owner/manager . Now I don't own a café but I do know a thing or two about customer service. If you have clients that are willing to spend money at your establishment, why would you turn them away rather than simply offer them the reserved table if you know for sure the manager/owner won't be using it at that time?

Third visit, I managed to get a chair by the island so I could charge my phone and requested another chair so my daughter could also sit next to me. They brought over the menus but never brought the chair. My daughter (9 years old) had to sit on my lap as we waited. I told them I would order once we got the chair. As I finished fidgeting with my phone, I look up and the menus were gone! They had taken the menu away rather than serve us & provide us with a chair.

I don't usually write negative reviews but I feel if it's absolutely crucial that management have a reserved table for them at all times , then it must be important for them to know what happens on their restaurant floor and how absolutely rude and incompetent your staff can be.

I will not...

My visit to Grano Coffee today included a delightful café latte that left a lasting impression. From the very first sip, it was evident that the baristas here are masters of their craft. The café latte, expertly prepared by the talented barista, was a harmonious blend of rich espresso and velvety steamed milk. This drink not only provided the perfect balance between the boldness of the coffee and the creamy sweetness of the milk but also showcased the dedication to precision and quality that defines Grano Coffee.

What added an extra touch of warmth to the experience was the impeccable service provided by Waitress Gertrude. Her attentive and friendly demeanor enhanced the overall atmosphere of the café and made my visit even more enjoyable. It's clear that the staff at Grano Coffee is as passionate about creating a delightful experience as they are about crafting the perfect cup of coffee.

The café's ambiance itself perfectly complemented the beverage and service, providing a welcoming and cozy environment to savor every moment. Grano Coffee, with its commitment to exceptional coffee, top-notch service, and inviting atmosphere, truly stands out as a gem in the world of coffee establishments. If you're seeking a café latte that embodies both craftsmanship and hospitality, Grano Coffee is the...

Last night I visited this place, with my friend and her kids, we got there at around 22:15 hrs. We finally agreed on what we wanted to order at around 22:30. Food was served and at around 22:53 were warned the place is about to close. At 22:58 we were reminded that we can probably pack our food as the place was about to close.

This became so irritating because I have never been at a restaurant where you are being forced out because they are closing. Most places would do soft closed down and give you time to finish your food.

When we pushed back, an employee named Betty had the audacity to tell us she stays very far so she has to close at 23:00 hrs. Despite our best efforts she continued showing disrespect towards us as clients. She eventually left the premises leaving her colleagues to close after she had left.

What shocked us was whatever management is aware of these actions. Let alone endorse such treatment to customers.

I highly doubt this is the first time they have done this to clients.

This is my 4 visit to this place but this was terrifying an experience for any customer. Is this really the first time Betty has done this to clients? I do personally intended to follow up with management on our treatment...