Some of the good experiences I had from the restaurant, such as good ambiance and okay food are less appreciated due to the lack of customer service. If you have so much time and patience to wait for the bill, go there. Also if you are willing to accept the manager's arrogant attitude while explaining to you the reason why the waiter gave you the wrong food, still go there. But if you expect a better service in the future, don't go there. I've experienced bad attitudes from the waitress before (unfortunately, this time again) and visited there again hoping that there had been some improvements, nothing changed and now even worse. They say the specific food I was there for was available so I sit down and order drinks first and the waitress comes and says they don't have it only 15 minutes later. Which can always happen and understandable but why 15 mins later...the waitress ended up still putting that missing food in my bill. I asked her to give me another bill, she forgets and doesn't give me the bill for 20 mins, I ended up asking other one for the bill. What the.. Some of the menus and prices written are not clear so you order something and they charge you more without apology, which ended up in the argument with the manager. I ordered Soup or the day which is tzs15,000, the waiter says the soup of the day is Tomato soup. Later on the bill they charge 18,000 and I check the menu to see if soup of the day was 18,000 only to find the price of the tomato soup was 18,000. Whatever the reason or the price of the other soup is, I wanted any soup of the day, which costs 15,000, not more, whether the tomato soup was more expensive or not. Isn't what I should be paying is 15,000? Am I wrong? There are plenty of rooms for customers to misunderstand, right? I talk to the manager saying the price is wrong and she said since I ate it I need to pay. She also stated is that the waiter is SWAHILI speaker so had problem explaining what I ate is not what I was supposed to eat. How could this be an excuse? If that's the reason, let the customers know that Swahili is preferred or English could be a problem so customers find a way for waiters to take the order at the first sight. Or at least don't pretend like English is comfortable so the customers don't get the wrong idea that English is well accepted. Also, the manager said that she has problem communicating with the waiters, which is not what I wanted to hear and not even related to the complaint. How the manager communicate to the customers needs a lot of improvement or at least the manager needs to think again why the customers have complaints. Good Saturday lunch has very much been annoyed by the Salty services. Never going there again. One star since no option for No star.