Peninsula Hotel Dar es Salaam — Hotel in Dar es-Salaam

Spent 11 days in Peninsula hotel, very nice hotel considering the paid rate, spacious rooms/suites with nice balcony, nothing missed in the room, but adding small microwave will make it great, very helpful housekeeping in 2nd floor, and in general all the stuff were very helpful including room service and reception team, you can notice the hotel manager going around all the time checking the guests for any complaints or feedbacks, i read some complaints about breakfast varieties, but in my opinion it was fine, and changing the offered items every day, i didn't try the main restaurant, a small problem happened during my early check-in, that I requested early check-in with the suite booking, but the reception person told me that there are no suites available either for early check-in or even my normal stay !!, then we arranged that i stay in normal room till the afternoon time until he check for a solution with the management, so by afternoon my suite were ready, so i think the first response were some how a mistake from the reception person, any how it was a nice saty in general which I'm...

Spice root is the restaurant there which has projected itself as supposedly best one in the city for Indian food, but the truth is just the reverse. To begin with, service time for ordered food is 50 minutes. After the agonizing wait you are served cold Naan ( bread ) with very limited portions of daal and cottage cheeze in gravy ( paneer butter masala). Repeat service takes 25 minutes. Regrettably, they didn't have an Indian cook either. Then why serve Indian food ? Most pathetic part was that the manager, whose name was told to be one Jennifer , had left for home at 7.00 pm which were the peak hours for dining , and was not available until 9.30 p.m. Wanted to complain of pathetic service and very ordinary food but she deliberately did not pick the calls, although she was repeatedly taking calls of her subordinates. Deliberate avoidance and arrogance after a pathetic service and cold food is entirely untenable in the hospitability industry. Indeed shameful for any hotel / restaurant of repute. Shall never visit it again ! That's the reason hardly were any else there for dinner...

I stayed at the Pennisula Hotel twice in the last 6 months My most recent stay was July 4th amd 5th. Each stay was great. The first visit i stayed on the front side of the Hotel facing the main road, my second visit, i stayed on the back side of the hotel facing buildings and apartments. I would definitely recommend the front side of the building for better views and more privacy. I had dinner delivered to my room. I was very happy and surprised with how good it was. The corn cakes made with mashed potatoes were soooo good. Lastly the customer service was great. Winne the house keeping manager was always checking on when I would see her in the hallways, Patricia the front desk agent was always smiling and took care of any concerns. There also a young lady working with Patricia who had the best welcoming smile as well everytime I entered the property. Whenever I come to Dar on my travels I will always look for rooms at the...