Seafood Champion — Restaurant in Karon

This restaurant literally tries to gaslight you into thinking that any mistake is yours and not their's. We ordered a quick breakfast before going to the beach and basically got a third of what was described on the menu.

When we brought this to the attention of the guy who I guess was the floor manager, he just said something about no more and not available. Would have been okay if we were told this before we ordered. No apology no nothing. We asked him a second time why we weren't told before ordering the items that were unavailable and he started to get agitated. Again no acknowledgement or apology just an indication that us asking questions was unreasonable and essentially it was our fault.

As we were leaving my usually non confrontational husband said we would not be leaving a good review. Again no explanation, no apology and the guy kept shouting "What do you want, what do you want the coffee is free." The coffee was terrible by the way. I said we would have liked what was described on the menu but he would not shut up about the free and terrible coffee.

My husband said goodbye and wished him a good day while he kept shouting about the free coffee. This is the worst service we have experienced during our two weeks in Thailand. If they'd just acknowledged their mistake and apologised for the confusion the whole experience would have been different. What an embarrassment to Karon Beach this restaurant...

NEVER AGAIN! Please improve your customer service coz your staff is quite rude and not even polite. Teach them the proper way on how to approach or deal with customers coz they don't have good manners and the right conduct. Just imagine this! We are fairly hungry so we sat there and ordered our food without knowing that our food was served after 1h 24 mins plus the food was not good as it seems. For every dish, there was a 30+ minute interval. We ordered fish, clams, chicken cashew nut, and rice but the rice was served after 30 minutes. In the end, we eat the rice with papaya salad, supposed to be salad will be the first to serve. No common sense! How many waitresses have we called coz they don't pay attention? We asked one of your staff about the menu just to check the prices and compared it to the receipt but it appears that he was not happy and starts getting angry. They cannot do that to the customers. REMEMBER! WE ARE CUSTOMERS AND WE HAVE THE RIGHT TO ASK QUESTIONS JUST LIKE EVERYONE ELSE. GOOD CUSTOMER SERVICE STARTS BY SAYING HELLO WITH A SMILE And ENDS with THANK YOU WITH A SMILE. Listen to what the customer says and always keep an eye on the customers might as well they need something. This is just a basic good customer service that you can apply...

Oh, what a delightful experience at Sea Food Champion! The food? Well, it was fine—a solid 4/5, which is really just code for “nothing to write home about, but it won’t ruin your evening.” The service? Started off okay, but things quickly took a turn into the land of unforgettable customer service.

We had three couples, which naturally led to the reasonable request for separate checks. Simple, right? Wrong. Apparently, the concept of separate checks is a foreign one at Sea Food Champion, as the first sign of trouble appeared during the food delivery. We didn’t get all the food we ordered, but hey, at least they didn’t charge us for it, right? A win? Well, it wasn’t the win I was hoping for.

When I asked the manager to clear up the issue, he decided that arguing with me was a much better use of his time than actually solving the problem. Bonus points for attitude! Oh, and to top it off, he told me, in no uncertain terms, that if I didn’t like something, I should feel free to never come back. How charming.

So, yeah, if you’re into seafood and a side of “don’t bother us with your requests,” this place is...