Kaif — Restaurant in Surat Thani Province

Wow what an awful experience.

Sitting at the cafe couch drinking coffee and working - not noticing the staff member watering the plant beside me.

The staff member poured water all over the plant, table, floor, and my open bag. I upended the bag and almost a litre of water poured out.

The store staff apologized and gave me towels and paper towels etc.

My Apple original chargers, bluetooth mics, tobacco, papers, literally everything inside my bag was soaking wet.

All acknowledged and of course …. apologies all around …. In those moments.

Except that the manager of course wasn’t available and he would be HAPPY to help me later.

I uploaded all the images immediately to both Instagram and the WhatsApp of the apparent manager Sid.

That’s where things get interesting.

“Hi Corey, I’m just getting back to you in regards to yesterday, thanks for being patient.

Following your report, I have reviewed the situation, including viewing CCTV footage and speaking with relevant team members.

Having checked footage for the entirety of your time at Kaif, The plant pot in question was watered just once, using around 500ml of water poured from milk steaming jug, which can clearly be seen on CCTV. The plant pot itself is around 10-15 litres in volume and includes a catch basin underneath specifically designed to collect excess water and prevent any overflow and there was no sign of any visible leakage or spillage in the area surrounding it.

I have found no evidence to support that any water from the plant or staff activity caused damage to your items. I must respectfully note that our property is located directly on the beachfront, and personal belongings left unattended or exposed may be subject to the elements — including moisture — which is outside of our control and for which we take no liability.

While I am sorry to hear of the possible damage to some of your equipment, Kaif does not accept responsibility for any alleged damage caused under these circumstances.

I have passed on the relevant information to the team and have asked them to be more aware of guests belongings (to the extent which we can be) and remind guests to please look after their personal items.”

Wow. No evidence of water. No idea what could have happened. I should have watched my stuff.

Of course this is in direct conflict with the immediate reaction of the staff present and all the documented images showing the significant...

We were at brunch, we didn't like the food at all. We ordered a vegan breakfast, avocado toast and pancakes. Everything was not delicious, there are many places on the island where the same dishes are much better. Beans in a vegan breakfast are canned, pumpkin has a sour taste. There is a huge pile of garbage to the right of the restaurant. The waiter said that this is not the territory of the restaurant and it has nothing to do with it. It looks terrible. There are three types of matcha tea on the menu, in fact there is only one variety (the waiter does not know about this, we went to the barista to clarify whether the variety matcha were made for us that we originally ordered), I highly recommend not ordering the matcha, the powder is of low quality, the color of the matches is swamp color and the aroma is also not pleasant. We asked to replace it with coffee and it was done for us. The coffee was great...

We were excited to try this place as it has a beautiful location right on the beach & we love brunch food! Unfortunately, the overall experience was disappointing. My boyfriend ordered the Patatas & calamari tapas and they were ridiculously small. I mean TINY. It doesn't feel very upscale or abundant to serve people such skimpy portions, and also the taste was just so-so.

My tartine with roasted veggies was much better, so looks like they maybe do better with the brunch food. When we left, the waiter asked how our food was, and my boyfriend honestly said that his was not good. Then the waiter simply laughed. So definitely the service can be improved as well, it's good practice to train the wait staff to be able to receive some honest feedback.

We hope this place can improve its offerings, as it's a really beautifully decorated place in a...