Frédéric CASSEL — Restaurant in Tunis

We were a group of seven inviting our mums to celebrate mothers day. We were genuinely excited to offer our mums what we assumed would be a refined and memorable breakfast at Frédéric Cassel, all while taking in the beautiful view of Tunis Lake on their lovely terrace. Unfortunately, the experience turned out to be deeply disappointing if not bordering on a scam, considering the prestige attached to the brand.

We ordered five different breakfast items. Out of everything we had, only the espresso macchiato, the omelette, and the sohleb (a Tunsian speciality made from sorgho) were decent. The rest fell far below expectations.

The viennoiserie basket, which included croissants and chocolate moelleux viennois, was especially underwhelming. The butter used seemed of poor quality, giving the pastries an odd, overpowering flavor, rancid and musty, lacking both freshness and finesse. The overall result was frankly unappealing.

The strawberry macarons were no better: inconsistent shells, a cream that lacked finesse, and a dull, synthetic flavor. Even the olive oil, which should have been a standout ingredient, was borderline inedible, a real shame in a country known for its exceptional terroir. Even the tables next to ours left their cheesecakes unfinished.

It’s a pity that the ingredients are not selected in line with the chef’s international reputation. The management of this location does a disservice not only to French haute pâtisserie, but also to Tunisia’s rich flavorful premium ingredients.

Unless you’re going strictly for the stunning view of the mountains over the lake, we cannot recommend this place. About 80% of what we ordered drinks, pastries, and baked goods was either mediocre or outright...

I went to Frédéric Cassell with a friend. We had ordered two drinks (strawberry mojito and a fruit cocktail) with some macarons. Our total was 45,6dt. We paid with a bank card, and they took out 456dt (x10 the amount) instead. I noticed the mistake two weeks after, and I assumed that it was an honest mistake and I went back onsite to check with them, and I had the bank receipt. They immediately agreed to remembering the accident and gave me back 400dt in cash (it was supposed to be 410.4dt). I didn’t figure it out until I was back home, and I called back just to let them know that they did a mistake again. At the end of the day, even if the difference is not that significant, there shouldn’t be any reason why they wouldn’t give me back the exact amount. The woman who picked up was super rude about it and she wouldn’t listen to what I was explaining, and she kept talking over me. She insisted that as long as I don’t have the order receipt, I shouldn’t be calling them “because they’re working” and she hang up. When I recalled them, she hang up twice before picking up and leaving me on call without talking to me after I mentioned wanting to talk to the manager. It was an awful experience. I won’t go back to...

I've been to Frederic Cassel twice--once in the morning and once at night. It was like I visited two different cafés. In the morning, service was good and our drinks/dessert was exceptional. I do not recommend going in the evening.

When I went in the evening in the summer, everything was disappointing. The furniture was different, it was HOT inside, the waiter didn't bring us a menu for 20 minutes (I had to stand up and ask for one), and service was generally slow. We asked for our check twice, and then they brought a bill for the wrong table (which was a very obvious mistake if the waiter had even checked before handing us the bill, we didn't order chicha).

Included are photos of the "same" drink, ordered a couple months apart. It was amazing and chocolately the first time, and the second occasion was just a vanilla milkshake with a piece of Ferrero Rocher on top. They would not fix it or even admit it was a mistake. Ferrero Rocher milkshakes should have chocolate in them! Especially...