Aja Asian & Teppenyaki Restaurant — Restaurant in Abu Dhabi

On the 23rd of June, 2020, my friends and I booked two rooms which included breakfast, lunch and dinner packages. We had dinner on the same night, and during the next day we asked the reception if it would be okay to change our lunch package to a dinner package, to which they agreed. Knowing this, we decided to skip lunch and stay in the beach until evening, when we would have our dinner. During dinner time (Aja Asian) a staff member, Amir (From Turkey) told us that we had no right to the dinner package and that we should pay for that. We explained that we had received approval to switch our lunch package to dinner package.

The guy had an extremely toxic and aggressive attitude. We were all shocked when he later threatened us with security, yet he is in the business of hospitality. He has no clue on how to talk politely, and how to deliver his message in a respectful manner. (By the way, we were all women, and he was acting extremely bossy and impolite towards us) Never have I experienced such behavior in any hotel around the world. I was so upset at this that I left without having dinner, while my friends stayed. After some time, a staff member came to my friends, who were 4, and told them that they could have dinner based on our package, but it was too late by then, I couldn't eat nor could my friends eat after what we had just witnessed.

Also, we invited one of our outside friends, a fifth person, to join us for the dinner, who was willing to pay for her dinner since she wasn't included in our package. Then, a guy named Arun, head of security at the hotel, explicitly told us that our fifth friend "is not welcomed at the hotel". We were all shocked and decided to leave the place. They spoiled our time here as we never expected to receive such kind of treatment, especially from a five star hotel before.

Also, I would like to mention that 2 weeks before this, we had a weekend stay with the same friends, but this time went to eat at the Italian restaurant. (L'Olivo) We felt so happy after leaving the house after many weeks of confinement, but again to our disappointment, the staff member Amir came to us and told us that we have been in the restaurant for 3 hours, implying that we should leave. What kind of treatment is this? Is there a rule in the hotel that limits the time one can stay in the restaurant? Also the restaurant was not even packed.

This experience has been horrible and even until now I cannot believe...

Although the tepaniaki is a supplement to the all-inclusive hotel menu, it's not fortunes and definitely worth it for the show alone, and you can still have a great few drinks of course. Miguel was our chef and culinary juggler for our 90-minute ish slot, which was about right. It's a small dining room off the main Aja dining room. Cosy enough to create the close up action you want....the food was great and featured a small California roll appetiser whilst waiting for the show to get under way. Defo worth a visit I'd say... As for Aja, we did visit there too so will touch on that in...

Last Saturday weekend, we had Teppanyaki dinner. And I must say that our experience was awesome. All the staffs were very accommodating. Most especially to Marco. Not to mention, Monica and Jon. Thank you for the delectable dishes Chef Miguel cooked for us. Cocktails and desserts were served amazingly as well. Highly recommended restaurant. Will definitely come back if there will be another chance. Keep up the excellent service...