Jollibee - Al Satwa — Restaurant in Dubai

Subject: Complaint Regarding Unavailability of Card Payment and Lack of Prior Information

Dear Sir/Madam,

I am writing to express my disappointment and dissatisfaction with the service I received at your esteemed Jollibee restaurant located at Satwa Manila Building on 12th August . I am a regular customer of Jollibee and have always appreciated the quality of food and service provided. However, on this particular occasion, I encountered an issue that has left me quite dissatisfied.

Upon arriving at the restaurant, I proceeded to place my order, anticipating a pleasant dining experience. To my surprise, when it was time to settle the bill, I was informed that card payment was not available due to an unforeseen technical issue. This unexpected inconvenience posed a significant problem for me as I did not have sufficient cash on hand to cover the entire bill. It would have been helpful if this information had been conveyed to customers beforehand, either through notices or by informing the customers during the ordering process.

As a result of the unavailability of card payment, I had to modify my meal selection to match the cash I had available. This alteration not only disrupted my dining experience but also left me feeling dissatisfied and inconvenienced. Moreover, it gave me the impression that the restaurant lacked proper operational procedures and customer service protocols, as the absence of card payment facilities should have been communicated in advance.

I understand that technical issues can arise unexpectedly, and I acknowledge that they are beyond your direct control. However, it is crucial for your management to ensure that customers are promptly informed about such issues to avoid any inconvenience or disappointment. As a loyal customer, I believe that effective communication is key to maintaining a positive customer experience.

In light of this incident, I kindly request the following actions be taken by Jollibee:

Improve communication: Ensure that customers are informed in advance about any known disruptions or issues related to card payment facilities. This can be done through visible notices at the entrance, on the menu, or by notifying customers during the ordering process.

Enhance customer service training: Train your staff to handle unexpected situations professionally and courteously, providing alternative solutions and options to customers, such as directing them to the nearest ATM or offering assistance in finding a suitable payment method.

Implement backup options: Consider implementing backup systems or alternative payment methods to prevent potential disruptions in the future, such as establishing partnerships with mobile payment services or maintaining a sufficient supply of portable card payment terminals.

Follow-up and feedback: I would appreciate a follow-up from your management team regarding the steps taken to address this issue and any measures implemented to prevent similar incidents in the future. Additionally, I encourage you to take customer feedback seriously and make necessary improvements to enhance the overall customer experience.

I trust that you will take this complaint seriously and address the concerns raised. As a loyal customer, I value the reputation of Jollibee and hope to see improvements in service quality and customer communication. I look forward to a satisfactory resolution to this matter.

I have attached a copy of the receipt from my visit for your reference. Please feel free to contact me at [Email Address] you require any further information.

Thank you for your attention to this matter. I remain hopeful that my concerns will be acknowledged and appropriate actions will be taken to rectify the situation.

Yours...

Disappointing quality of food and service on that day, We went there for dine in last Saturday( January.15,2022) at around 10 am for breakfast. When we arrived there there was one person in front of the counter who we assume was one of the male store managers. He was the one acting as the counter person taking orders and assembling the orders. We ordered 3 set solo meals of 25aed combo which has one piece chicken with spaghetti, one PC burger steak with rice, and a drink of your choice. We also ordered one pancake and their new cheese popper. The waiting time was a bit long. The most disappointing part was the quality of the food served. The size of the chicken was small and the gravy of the chicken was tasteless. bland and watery. The same with the burger steak sauce, it was tasteless. It was showing that the sauces were not cooked properly and the proper amount of the water for the thickness and to attain the correct taste was not followed. Let us remember that the gravy and the sauces are essential. Kindly don't compromise the quality and the taste of the product since we are paying accordingly. Jollibee is known for its Filipino style and taste. It would also help to put enough people every shift in all departments to avoid compromising the quality of service. Jollibee was known for good customer service also. But sad to say on that day it was the quality of food and service was...

I want to put negative star but there is no option. I am at the line waiting them to call my number which is "25", so that time it is on the number 21 on the que, then I am busy chatting my colleagues on my phone, then more minutes passes by, I have just noticed that the number is in 29, then I go to the counter and asked them my order which is 2pcs sundae. And then the guy only looking at me, so I decided to cancel my order. Then I called the manager, but it seems like the manager doesn't care about this matter. Please JOLLIBEE, teach the staff and the manager to have "briefing time" before they start their duty. Tell them about "attentiveness". They should need to be alert. Because as you see, it came from number 24, but this guy didn't even noticed that the number 25 is missing, so he started to call number 26. Gosh!!! Send them into training sessions again. Because if this happened again, more people will hated to eat in your restaurant/chain because of this staffs. And in the addition, I just noticed that why they allowed the delivery guy to come inside their kitchen? Does the JOLLIBEE company knows about this? Or even DUBAI MUNICIPALITY? next time I will come again, I will took a video about this delivery guy who comes inside the kitchen and the manager doesn't...