Nusr-Et Steakhouse — Restaurant in Dubai

I don’t normally post reviews. But for this restaurant I’m going out of my way. Let’s start with the positive: We were a group of 6 (3 couples). Out of the 3 steaks me and my friends ordered, 2 were really delicious. The meat was soft and tender, it almost melted in the mouth. The third one (filet mignon) was delicious too, but burnt on the sides. The meat-cutting show in front of us was Instagram-worthy, which is most likely the whole concept of this place. Let’s get to the bad: The restaurant stinks and they have bad ventilation. It stinks because there’s fumes and smoke everywhere. They should invest in a better ventilation. The interior designer didn’t really try to create a pleasant high class atmosphere. The furniture looks very cheap, just look at the sofas. And the waiters create a super-hectic low-class atmosphere due to them running around. But here’s the biggest negative: My girlfriend ordered a white wine. The waiter brought her one, then took it away and asked “Oh you want the special?” And brought her and another girl the “special wine”. I didn’t really pay attention to this, as in a normal restaurant they don’t do what happened here. Later on the bill, half of the bill was 6 glasses of wine for 3600 AED (1000 USD). That’s 600 AED (163 USD) per glass. The waiter tricked my girlfriend. However, in the end it was my responsibility to check prices, which i didn’t do, partly because in this restaurant everything is so hectic that you don’t pay attention to details (plus, you normally don’t expect that you need to keep your guard up all the time in a restaurant. Especially because an expensive wine just doesn’t fit into this low-class restaurant hectic atmosphere. You feel like on a Turkish bazaar). Let’s continue with the positive: As a professional marketing and sales expert I have to say that I learned a lot from this place. First of all, they put the high ticket item menu in front of you, instead of the normal menu. You’ll find steaks there for 4500 AED (~ 1200 USD). I mean, not even a Wagyu steak in the most upperclass steakhouses costs that much. But that’s not my point. My point is that it’s a proven strategy to put super expensive items in front of a customer, so that the other expensive items don’t seem that expensive by comparison. On one hand I admire their audacity due to my profession, on the other hand, as a customer, I feel tricked and manipulated. You want a restaurant experience to be pleasant and you certainly don’t want to have you’re guards up all the time to check when they could trick you. And while the upsell-strategy with the comparatively hyper-expensive wine is a good one to increase short term profits, it’s a bad one to keep long-term customers who are sensitive to quality. However, due to Saltbae’s admirable social media strategy and the current Instagram-blogger-lifestyle, this restaurant will never run out of people who will want to have tried the Saltbae-experience at least once in their life.

My overall rating for the restaurant is 1 star (DO NOT GO HERE!), however, I’m giving it 2 stars because the quality of the meat is high. But no matter the quality of the meat, all the other factors don’t make it worth visiting this place. The overall strategy of this place is to fish the most amount of dollars from your pocket. This is not a bad thing per se, other places do the same thing successfully. But in other places you actually feel that you received a higher value for the higher prices you pay. Visiting Nusret was like paying the price of a new Porsche or Mercedes Benz while receiving the quality of a Fiat. Yes, it stills your hunger, but so does McDonalds or other lower-priced restaurants. The point of paying higher prices is to receive a higher quality experience. Nusret does not deliver this. Avoid at...

I have visited Salt Bae on several occasions because I love the food, especially the burgers, and the business lunch offer is appealing. However, I must share that each time, my experience was far from ideal. While the quality of the meat is undeniably great, the staff lacks friendliness and professionalism. They don't take the time to explain the menu, which is disappointing.

The atmosphere of the restaurant is also underwhelming—dark, poorly decorated, and lacking character, which detracts from the overall experience. For me, ambiance is essential in making a place feel special.

Although the business lunch is a good deal, anyone familiar with DIFC knows that many 5-star restaurants in the area, such as Atelier Robuchon, LPM, and Clap, offer similarly great business lunch deals. These restaurants also provide valet parking, which I believe is essential for a luxury establishment. At Salt, valet parking comes with an additional cost, adding to the budget.

During my last visit with friends, the server, May, was particularly rude and unprofessional. Her attitude was hypocritical—smiling at us but in a condescending manner. We ordered the Wow lunch, which came with a few sauces. When we received the bill, we found out that we were charged additional AED 30 for the sauce. When I expressed surprise, the server simply said, "This is how it is here." This response was dismissive, especially considering that sauces are usually included when you spend AED 125–145 per person. To top it off, we had to pay AED 50 for parking.

Despite the quality of the meat, I find the overall value for money poor compared to other restaurants. The management seems lacking, and it's clear that the staff is disengaged, as the place is often empty. If Salt aims to position itself as a 5-star restaurant, it needs to invest in better staff, ambiance, decor, and customer service, as well as treat employees better.

On a separate occasion, a Filipino waiter repeatedly hovered around our table and even touched my friend’s phone, which was quite odd. When questioned, he claimed it was unintentional, but the situation was uncomfortable. Additionally, we never received the Baklava that was supposed to be included with our business lunch.

The only bright spots in my experiences were Soner and Nkosi, who were exceptional. They deserve to work in a better environment.

Unfortunately, despite the good meat, I won’t be returning...

My recent experience at this restaurant was nothing short of a nightmare, and I feel compelled to share my ordeal with others. The occasion was a special dinner to celebrate my friend's birthday, and unfortunately, the evening took a turn for the worse when my friend approached the manager due to my severe illness and me throwing up the meat I had consumed.

The situation was incredibly distressing, as I had never experienced such severe discomfort and nausea after a meal before, especially during a celebration. It was abundantly clear that the meat I had ingested was the culprit behind my misery. However, when my friend approached the manager to discuss our concerns, the response was shockingly unsympathetic and unhelpful.

Instead of offering any form of apology or concern for my well-being, the manager was defensive and dismissive. He insisted that we needed to provide medical proof that their food was the cause of my illness, as if the sudden and severe vomiting wasn't evidence enough. It's worth noting that none of us in our group live together, and we hadn't seen each other before the dinner, making it highly unlikely that the sickness was caused by something else.

The lack of empathy and understanding displayed by the manager was deeply disappointing, especially considering this was meant to be a special celebration for my friend's birthday. There was no effort made to rectify the situation or even inquire about my condition. It felt as if my suffering meant absolutely nothing to them. This kind of treatment is completely unacceptable, especially for a loyal customer celebrating a significant event.

My experience at this restaurant was nothing short of a disaster, and it cast a dark shadow over what should have been a joyous celebration for my friend's birthday. The meat I consumed made me violently ill, and the manager's response was both unsympathetic and unhelpful. I will never dine at this establishment again and strongly advise others to think twice before doing so. A restaurant that fails to take responsibility for its food's impact on its customers' health, especially during special occasions, is not one that deserves...