ENVY Aberdeen — Restaurant in Aberdeen City

Understaffed and undertrained staff. No one to greet us at the restaurant. We had to chase down a member of staff to show us to a table. We had a Groupon voucher for a steak dinner which was good value but no-one asked if we wanted a drink before dinner, or a starter, or a dessert. We ended up not having any of them. Lost revenue! A couple on the next table to us decided that enough was enough and upped and left before they got their mains. They were in before us but had still not received their mains by the time we had finished ours. This place is in a prime location and has so much potential but unless they get their act in gear they won’t be in business for much longer. The owner needs a kick...

Fish and chips were lovely WHEN we finally got them! My dining companion had to wait 20 mins for his Guinness while I had 10 min wait for cola and jug of water and as for fair service, well, 4 other tables were served before us even though we were actually 3rd table in restaurant. Eventually after an hour I got told it was cooking now. Sorry, not good enough and you need to either get more staff or at least get trained staff in who are not running around like headless chickens (not their fault) though I doubt we will be back either with a Groupon voucher or not. This place has potential but only if it is run properly, which at...

Had the most delicious food here last night, I had lasagne salad and garlic bread with side of coleslaw and hubby had the lounge burger both meals stunningly presented to us and so delicious our plates were cleared of every morsel of food, drinks were nice and no hefty bill so an added bonus. We were served by Ben who on both occasions has made us feel welcomed and nothing was too much bother for him - top class venue and will definitely be back, dying to try their sharing starter of chicken wings and onions...