Duffield Balti & Grill — Restaurant in Amber Valley

I ordered a delivery of Peri Peri chicken thighs, chips and onion rings. When it arrived the chicken was some sort of wafer thin chicken fillet, the frozen chips were still frozen but lightly browned on the outside and the onion rings were cold rings of grease and were as bendy as rubber. I gave them a ring but they were unable to offer me a replacement meal at that time. No chicken thighs I guess. However, the manager said that next time I should ring the shop and they’d deliver the meal free of charge. Tonight when I phoned to take up his offer the staff were hostile and aggressive. They asked for proof that I had complained and then said they would cook the meal but I would have to come and pick it up as they were too busy to deliver. The man I spoke to was very rude and just spoke over me all the time. They were not too busy to deliver it if I wanted to pay of course. I told them that I no longer wanted the meal as it was supposed to be a goodwill gesture and they were showing precious little goodwill. Then he put the phone down on me. It’s up to you if you order from here but the food is pretty terrible and they don’t honour their promises. Plus they are super rude...

I dropped in last night - famished on my way home from work.. I'd not been there in a few years, and heard it had recently changed hands... Was really pleasantly surprised . . Was met by one of the owners Ali - had a good chat . . Both the shop and menu has been totally revamped.. big emphasis on their curries now (although they still do good kebabs and pizzas I'm told) . . I went for a lamb chilli chicken and lemon rice.. Ali gave me option of having it a little hotter if I wanted it - which I did . . . Got food home - piping hot and generous quantities . . Really good aroma and flavour . . Unexpected poppadum and pickle on the side - a nice touch. . . Really well balanced meal - tasty but not overpowering with a nice gentle heat build up.. loved it - couldn't have asked for anything more. Price very reasonable too.. will definitely be going back - my wife is already perusing the takeaway menu and keen to try the vegetarian Tawa's . . . Really positive first impression -...

It was a lovely takeaway based in Duffield that states "Free Delivery" & we are only in Mackworth. We've ordered from these most weekends for a year or so now & I'm not talking a £10 order when the friends & family are around! But then they started being Picky about when they could deliver!!?? They will deliver to you if they can be bothered, Or if your near another customer. We waited nearly 2 hours for our food & still wanted full price....NO! Rang up this weekend & ordered, We got a call back 10 minutes later saying we have to order over £15 for free delivery & there will be a £2.50 charge for delivery!!?? I asked the man on the phone why it has changed & he said "boss man said"... Mmmm Most the time they get the order wrong anyway because they don't listen. VERY...