Caffè Nero — Restaurant in Ashford

Popped into grab a coffee whilst I was waiting for my car to be washed. Staff were friendly, helpful and attentive. Considering it was a Sunday they were well staffed and I was impressed with the speed of service. It is quite a large caffé with ample seating, both soft relaxing chairs and standard tables. I was suitably impressed with the overall cleanliness and hygiene. Coffee range is extensive as are the cakes, pastries and snacks, prices are very competitive and I thought it was good value for money. Definitely recommended if you want to grab a coffee and...

Entered Caffé Nero. Three people in there. Stood at counter. Stared at the back of the head of the manager for an age. He did computer work. Decided to sit down and wait. After a while he turned round, saw I had moved away so started moving jugs etc around. Approached counter again. Asked for latte.

This place has gone so downhill. Staff in Costa are friendly, fast and efficient. Nutmeg is a delight.

The manager has no people skills and appears to resent customers. He displays the strangest display of customer service I have seen.

The latte was so...

I'm starting to realise Caffè Nero is a takeaway experience as I find the venues consistently dirty, overcrowded and understaffed. Always a great coffee, staff here are lovely but how demoralising for them to not be able to cope with the high demand and a lovely but large venue set on two floors. The barista always offers to bring our order upstairs but I happily wait & take it as they are always so busy I feel sorry for him. How are they meant to offer table service, clean tables, make coffee and keep the toilets checked? They...