Charcoal Grill Ashford (Kent) — Restaurant in Ashford

Worst experience using this app. I ordered 2x 12" pizzas. Upon arriving, both pizzas were charred and inedible. I would not feed this to my dog yet along my family.

I contacted the restaurant to try and rectify this, and I received the worst customer service I have ever experienced. The man over the phone quite aggressively asked if I'd ever eaten pizza before, so unless I want to go into hospital, they have to cook it properly — both responses are beyond my comprehension, especially for someone in a customer facing role.

At no time was there any understanding or courtesy towards what we received. They weren't offering a refund, or to helping rectify the issue and come and check/collect the pizza — they were just very dismissive. We were left out of pocket, as well as unable to eat both pizzas.Hopefully this review makes you rethink who answers your phones...

Gave it 3 stars 9 months ago... Back in the days this was a 5 star place. Day by day has got worse. Ordered Fish & Chips (with Salt & Vinegar). First thing - no salt and vinegar which we could live with. But then when I saw the state of a LARGE Cod it was embarrassing. Looked like a medium cod not a large one, could tell was cooked in old oil due to weird colour on the crust along with how oily it was! It wasn't crispy and was just oozing with oil. At first over the phone wouldn't even offer a refund, barely an apology. Had to go to the shop and wait to speak to the manager who kindly gave money back for my portion of the order. I've gone to this place for years but looks like I'll...

Been ordering takeaway from here since the summer of lockdown in 2020. We often go for the £30 kebab family mixed special which is more than enough for us 4 and is great value for money.

Service is unbelievable and delivery driver often turns up within 25-30 minutes of ordering.

Be careful with which website you use as there appears to be a Charcoal Grill in Ashford (Middlesex) which is a...