The Gardeners Restaurant — Restaurant in Ashford

Went in with my mum and dad and you son who’s 3 years old - ordered two large hot chocolates one of which I asked to be extra hot please, and two regular hot chocolates one with cream and marshmallows, paid and once paid checked with the lady that one of the hit chocolates was to be extra hot as I never heard her rely this to the young girl that was making the drinks.

While waiting at till for drinks to be made eventually the young girl placed hot chocolates on the counter to which I asked which is the extra hot hot chocolate please, she gave me a look of what the hell you asking about and then proceeded to feel all the cups with both hands and looked at me and said they are hot, I then repeated but I asked for one to be extra hot to which she looked at me with a blank face and said well yay and what do you want me to do about that !!!!

I stood there and just waited as I personally did not want to reply to her how I was thinking to reply and she just walked away !!

The lady who served me was aware I’m sure of the fact that she knew she had not relayed over the fact even though I had said twice that one hot chocolate was to be extra hot, she came over to the girl and asked what’s wrong something was said and the lady who served me said what drink I wanted extra hot to which I replied like I had said to yourself previously twice ! The large hot chocolate she said nothing and told the girl well this got chocolate will have to be thrown and then went and they both together did a extra hot hot chocolate for me by which point I’m sore the other drinks where Luke warm 😬 after getting the order I had asked for I then had to ask for the marshmallows as I had none on my sons hot chocolate I would not mind but that was £4something alone compared to one small hot chocolate without the cream or marshmallows at £3 something ….

I eventually get back to the table with the drinks feeling rather wound up that my hard earned money that I was spending and had handed over o ot to get very bad attitude from the girl serving up the drinks, o do not usually leave reviews but this so what left a bad taste in my mouth and if it was not for my mum dad and son I would have told the young girl what she could exactly do about it man’s get a refund back ion my card !!

That said if I can say something nice the hot chocolate was good but shame about staff and...

🌟🌟🌟🌟🌟 Absolutely lovely place! The atmosphere is welcoming and cosy, and the staff are very friendly and attentive. The food was delicious, freshly prepared, and beautifully presented. A special mention to the Polish lady who was serving us she was absolutely amazing, very caring and made us feel so welcome. Portion sizes were generous and everything tasted homemade. Great value for money and a perfect spot for both a casual meal or a special occasion. I will definitely be coming back and highly recommend it to anyone looking for a great dining...

Went for lunch, obviously a busy time. Staff appeared, stressed, long faces. Ordered 2 cooked meals at 12.34 hrs & 2 pots of tea. Found table & sat, drank tea, not very hot. Waited ..33mins later meals arrived, no apology for delay, food obviously been sitting under heated area, eggs dried, meat pie dry, pastry hard. Neither plates of food very warm food quality poor. Due to long wait & an appointment to keep no time to seek out manager/supervisor to complain. Should have been advised re delays...