June's Food Court — Restaurant in Backford

The food was lovely, but the wait was horrendous (45 minutes). It was very busy as we went for the "into the night" and all the evening visitors were wanting food. We made the mistake of ordering an "Into the Night" special which is a mixture of the burgers, fish and chips and pizza that's on offer. This really slowed down the whole process. We were at the burger section, and if we had just ordered burgers, then it probably would have taken 15 minutes or so. Everybody with ITN meals were effectively being sidelined.

Generally the staff were working very hard, and it was a very hot day. Unfortunately they just don't have the processes in place to deal with the "a bit of everything" meal, as it seems to require coordination across the three different kitchens. They would probably have been better off removing the option on these busy nights.

In the end, once I got some attention, we just swapped out the ITN for a chicken burger, and all the food...

This place is a great place to eat at the zoo. They have fully grasped the idea that the place gets super busy at key times, even outside of peak visiting hours. However, there's always lots of staff on, and they always seem helpful. The service points are broken down into different food types - burger, pizza, etc. It's a bit odd that you can't cross-order some things though - chips aren't available at the pizza counter for example, even though its a few feet away from the burger one where they are. However, if it's not busy, the staff will usually go grab what you need, especially if you're clearly ordering for small children.

Food is decent and not overpriced for the captive audience, like it can be in other large attractions. The place is clean and there's usually a lot of tables...

The prices are high but it was expected, theres no cheaper options at the zoo. Its annoying you have to order different meals at different stations because one was quick and one was super slow. the chicken strips were actually nice (£8.99) and my daughter enjoyed the kids fish and chips (£7.50). The kids cheeseburger came on a big bun with a tiny little burger (£7.50). You get a free drink with the kids meals but they aren't nice so we had to buy additional drinks at £3.50 each. The cleaners were very quick to clear tables after someone left and there was plenty of seating available. We'd probably eat from the fish shop again but the burger one was very basic. You get 10% discount with your...