Costa Coffee — Restaurant in Basingstoke and Deane

Visited St Michaels retail park Costa Coffee last week and parked in the car park directly in front. Yesterday I received a parking fine for £60 if I pay within 14 days otherwise £100!!!!!!! Apparently there is a 30 minute limit on parking in this area. Unfortunately I did not spot the signs . Adjacent to this car park is a 'massive' car park which is free all the time, so why would we look for any signs for limits. This is an absolute joke, if you're going for a coffee, it is very likely that you'll be there for more than 30 minutes. Costa, you should inform your customers by putting a sign up on the door/counters warning your customers of the parking limit and fine information. Won't be coming to visit you again, as turned out to be the most expensive cup of coffee ever!!! Shame on you for allowing...

Great coffee fantastic staff and very clean. Updated 17th November 2020 having a read of other reviews i would have to agree you can get caught out by the parking outside but in defence of Costa firstly it was unrestricted parking when it was done and as part of another company moving in to another unit i think you will find it was part of their condition of taking on the premises that a time restriction was imposed. When it was pointed out to Costa then signs went up on their doors,I am the same as everyone else and nearly got caught out myself as i never saw or even looked for signs as it was always non restricted parking,but overall this has to be one of the best Costa coffee shops in the group and unable to make up my mind as to 2nd place between Marlborough and market...

Nice new clean Costa, however Customer reservice could be better. It was busy I know but i had waited in a queue of 8, to be told there was no Mint Choc Frostino. I suggested politely they could put that on the board and was tols "It does say Limited Edition" - this she was confused with "Limited availability". No biggie just a little abrupt, verging on rude. Then bought drinks & porridge - no jam on display. asked after i had paid for it, to be told abruptly again, "you will have to pay for that", a simple courteous "here you go" go for a small pot would have...