Starbucks — Restaurant in Bassetlaw

I came here around 1/1.30pm on 26/11/22 as I was passing time until check in over at the premier inn across the road. The guy serving was brilliant! So kind, bubbly and chatted to all the customers he was serving. When no customers were waiting he asked me how my caramel macchiato drink was, and I said it was really nice. He said how he feels he puts a lot of love into the drinks and I said you could definitely taste the difference! Really nice guy, and cheered me up after my journey travelling over to worksop. It was clear that nothing was too much trouble as he helped a couple who sat opposite me, and another older couple he helped take their food over to the table for them. Lovely drink, lovely staff all round, I hope they get recognised for their brilliant customer...

I ordered some merchandise online, and when I went to collect them they had sold out by popular demand. Sam couldn’t have been more accommodating, offering a complimentary drink and snack for the inconvenience. She then made some calls and arranged for the products from another store to be dropped off the next day, as I was happy to wait. A couple of hours after leaving the store, I received a phone call from Sam stating that the products had arrived in store. Upon collecting I discovered that a very kind manager had been and collected the products on her day off, and brought them to store for me. Above and beyond customer service and genuinely lovely people. The coffee and cakes weren’t...

On Saturday I ordered 2 Dirty Chai lattes, which I have ordered from my Starbucks in the past. After waiting 10 minutes for my order, I had to wait a further 15 minutes before drink my latte because it was boiling hot, it even scolded my tongue. When I finally drank my drink it tasted of water with a slight hint of coffee but no chai at all. As we were on a long car journey we couldn't turn back and complain. For the price we paid I excepted to recieve what we ordered and not a cup of hot water. Very disappointed and will definitely not recommended this Starbucks to anyone and I will not be visiting again, especially when they don't know how to make a drink that's on...