This place is run like someone with zero experience won a competition to run a restaurant, didn't like it, mentally checked out but still has a week to go..

I get the volcano burrito meal and never has the burrito been consistently the same level of filling, or hot, it's luke warm at best and the volume of filling varies from ok to dire.

I stopped even using the drive trough as it seems they only fill them to about 30% of what they should be, well that and the fact it's faster to drive to the sheffield branch than use the drive through at Worksop, it took 20 minutes for two cars!

When you finally do get the burrito.. it looks nothing like the photo, maybe 60% at best filling wise even when eating in.

The whole experience is dismal as:

The ice machine doesn't work and hasn't for weeks They ran out of napkins The ran out of toilet roll They ran out of fire sauce They ran out of soft drink and just gave us weakly coloured water The order machines don't work as constantly running out of rolls for receipts They ignore you for far ages when you go to counter to order The place is messy, with nobody appearing to regularly clean up The staff appear to be devoid of all initiative and common sense

Whomever is managing this place clearly isn't holding anyone accountable .. or they have zero standards, systems and processes in place to create a repeatable positive customer experience.

Whomever the area manager is that is managing the manager is inept too!

This place lets Taco Bell down badly... which is hard.. as it's hardly Michelin level cuisine but they still manage to mess it up!.. in fact messing up is the ONLY thing they do well and consistently here!