Bob & Berts Stranmillis — Restaurant in Belfast

Arrived at restaurant at 12:50, had booked cinema for 14:00, so thought we had plenty of time to have our fist experience at a Bob & Berts. We were wrong! Spent about 10 minutes at counter ordering food and drinks (we ordered the drinks to have a long with our food, obviously) and sat down at table with our drinks at 13:00. Restaurant was freezing, I mean freezing, customers all wearing coats, hats scarfes etc. Although we were dressed in jumpers we did not think we would have needed hats and coats for inside the restaurant, wish we had of brought them! Mentioned to staff and was told they would turn heat up. Waited about 15 minutes for our fry and Eggs Benedict before we first asked when our food might be ready, the girl we spoke to said they were very busy, she was polite etc but when we arrived the restaurant was far from busy, it was almost empty. Waited another 10 minutes (at this point our drinks we bought to have along with our meal were now finished) then asked another member of staff would our food be long. Pretty sure he didn't hear us or at least hear us properly although while wiping the table beside us he did lift his head, look right at us and said "WHAT?" Definitely felt less like a sorry what did you say and more like a "what's your problem or maybe what are you looking at! We thought it might be better not to ask him anymore questions as he already seemed pretty upset about something and did want to cause him anymore distress!

We decided to wait another 5 minutes so 30 from ordering and 40 minutes from entering the restaurant to see if our food might arrive Although even if if had of arrived at that point we would have been hard pushed to eat the food(specially with our no numb fingers) and make it to the cinema so we decided to leave.

We went to the counter and quickly explained the situation and asked for a refund, staff here were very polite but explained that they could only refund the food and not the drinks. We really didn't have time to argue but we came to this restaurant for the food, the drinks were to go along with the food which we did not receive. If we had of just wanted drinks we could have we could have went anywhere. Just the clarify we live in Newtownabbey so have travelled from newtownabbey through belfast to try Bob &Berts breakfast, not Bob & Berts drinks, cold restaurant and disgruntled employee.

Anyway, this "experience" cost us our time, fuel to get to restaurant and...

First of all, I am satisfied with the customer service that I experienced at Bob & Berts, as well as the quality of the coffee, however the food is overpriced when taking into consideration the quantity provided, such as £6.95 for a panini, which is clearly overpriced.

I don't accept that this is due to higher quality ingredients, as I didn't find this panini to meet the standards that have been provided by other cafes for a lower price, the quality of the bread used wasn't impressive and there was room for improvement in terms of flavour.

Another day, I went to order a latte for takeaway, and I was provided with a cup that had a lid that didn't fit, resulting in me being unable to enjoy the product, I was disappointed with the service shown in this instance.

Overall, I would say that despite the generally good customer service as well as great quality coffee, this café provides an inconsistent experience, representing poor value for money with regards to the overall menu as well as poor...

The RUDEST staff we’ve ever encountered; no effort made whatsoever - no hello at till, just a cold, unfriendly, blank stare to greet us and order taken begrudgingly. When I held my hands out to receive the takeaway order, the waitress slammed the food on the counter as opposed to handing it to me directly. She forgot our cake and was extremely rude to us when we asked for this missing item. The whole interaction we were treated as if we were causing a huge inconvenience for daring to order. Paninis were not as advertised- missing items inside and food was average at best for prices they charge. Also, why have multiple paninis on display if you’re not going to vend them? 100% will not be returning and will be warning others not to go - though the couple behind us, shocked by how we were treated, let us know they had decided to leave of their own accord - so perhaps they are already managing this on their own! Wish there was a negative stars rating as this would be...