Greggs — Restaurant in Belfast

We went to Gregg’s at the Twin Spires today at around 12 mid day. There was only 1 woman on the counter who looked very stressed, panicked and fed up (and completely not afraid to show customers). We ordered 2 steak bakes, a salad, apple juice and coffee. I asked her as she was taking the steak bakes if they were still hot and she nodded. As we sat I touched the steak bakes and they were cold so I brought them back to her and asked if she could warm them up for me. She took them and was about to put them back on the tray then told me she could give me fresh ones but they’ll take another 15min as they’re not allowed to reheat their stuff. I just took the pies back and we are them cold. I later went back again to buy donuts and saw her pull a tray of sausage rolls from the oven and set them inside the glass counter. I’m pretty sure they were the same ones sitting there when we cam in. It’s safe to say that I’m not going back to this branch again. The standard in customer service is not acceptable and staff members behind the counter should have better...

Staff didn't know the menu items very well and told me they didn't serve something that I could both see in the cabinet and on the sign above their head. Another staff member had to step in and correct them. The rest of the service was okay and the...

Pleasant service. Still had some hot food left, always a bonus. I'm not vegan but I love their vegan rolls,so good! Flat white never disappoints, dare I say as good as the coffee houses. Clean,...