KFC Belfast - Donegall Road — Restaurant in Belfast

Thought I would give this a try despite my better judgement. I've been stung time and time again by every KFC I tried in my near 40 years on this earth. Maybe this will be the one that finally answers my questions.. How has KFC survived this long? The sub par service, sub par quality, the fact that it isn't even good value? Maybe I'm missing something?

As I entered the shop, the first red flag appeared. 2 belligerent locals ahead of me in full JD Sports / GAA regalia and somehow covered in muck on their legs.. God knows why. Seemingly under the influence of some substance. I thought about leaving but against my better judgement yet again I stayed. Eventually I reluctantly ordered. A zinger meal with pepsi (£7.49)

Even though the store was very quiet, I had to wait almost 30 minutes. To pass the time I watched as the 2 locals made ill mannered demands to the miserable staff members for various things, wiped muck off their legs with blue roll, shouted and so on. As I sat hoping they wouldn't turn their attention to myself, the member of staff who took my order finally approached (again 30 later minutes almost).

I was then informed that they have no fries and asked what I would like instead. I declined and asked for a partial refund of the fries which I was then told could not be done. A full refund was issued and I paid £6 just for the burger. My pepsi (which was sitting at the drinks dispenser still) I assume was then thrown in the bin. I quickly ate my below par burger and left. Hoping to avoid any interactions with the aforementioned local lads.

So back to my original question.. how has KFC made it this long in northern Ireland? I have not had a single positive experience in my almost 40 years here. Who keeps these places going? Who is willing the pay over the odds for sub par food, terrible service and inconsistent stock? (I have been in KFCs where they have run out of chicken.) It is a well known fact among anyone I speak to that KFC is piss poor. How has management not caught wind of this and if they have, how can they literally do absolutely nothing to address it and continue to operate??

To me this is one of the true mysteries of the universe.

To summarise.. just avoid EVERY KFC in this country. I feel they are too far gone and will never address any of the issues outlined above. The world would be in a better place if...

Sat in Drive thru before 20 minutes before I reached the speaker, when I did i was told just a moment, waited another 5 minutes.. just thought sod it get me out of here as I had two kids with me, sat behind car at the window for another 5 and tried to just leave but the drive thru was congested with cars waiting at the speaker! (Empty 2 car gap from window to speaker) that no body could enter or exit the premises, parked up to speak somebody about this but no one on the front counter to engage with and so called security guard or whatever sat in the corner booth on his phone looking bored.

No clue how to operate there one lane one window drive thru, went across the street and...

Place was perfect. It was clean and tidy and the atmosphere was great. Food was perfect. My chicken was perfectly cooked, and I was able to have my chips without salt. The chicken inside the burger was bigger than the bun, which makes it abit awkward to eat; but also a testimony of their quality. The staff were pleasant and lovely. I did not feel rushed when I was ordering, and even suggested menu combinations so I can save. While I was eating manager stopped by to ask if everything was okay with my meal. I have never had this kind of treatment in a fast food before. So it was a thoroughly...