Riverside Restaurant & Bar — Restaurant in Belfast

Overall disappointing. We were celebrating a 12th birthday (which we had stated online when booking). Lots of empty tables, not many in the restaurant. We waited 50minutes for food with 3 children. When we enquired about it after 45minutes we were told they had bumped it up the queue! They said they were short staffed, only 2 in the kitchen and they were under pressure. When the food came, 2 adults got first, then 2 children and the 3rd child was told it would be another 5minutes! The 3rd child had ordered pizza and chips. I had expected all food to arrive at the same time so we could eat together! My children had long finished their drink so I asked for a drink on the house. The manager arrived after another few minutes and said we could have a drink on the house as though it was his idea! The food was fine, although small enough portions. Mine was luke warm as i waited for my 3rd child's food to arrive.

Dessert - the birthday girl got hers, only by default! The other desserts that were brought at the same time were incorrect. They had brought us the desserts that were intended for a different table. They told my daughter to hold on to her dessert and the rest would be out very soon. After waiting another 5 minutes we were told "sorry for the delay, as it is a birthday they are taking their time to make it a wee bit special!". The rest of desserts arrived another 5 minutes later, no more special than anyone else's!!

3rd child had ordered fruit salad. The apple in it was brown and soft and mushy. Rest of desserts were fine. We were asked if all was ok, I told the staff "no, its not ok, the apple in the fruit salad was brown, soft and mushy". It was taken away. A manager brought it back and asked what was wrong with the fruit salad? I told him the apple in it was brown, soft and mushy. He said "the chef says the fruit is fresh today and that it should be expected to have an odd bad apple in the middle of it, do you want another one?". We didn't.

My husband paid the whole bill, we were not charged for the free drink. I was told by the manager that there were messages all over regarding short staff and basically it was suggested that we should have been ok with the delays. I didnt see any signs, that's not to say they weren't there. He told me that he had intended discounting the bill but it had already been paid before he got to us. He told me he had my room number (we were not staying in the hotel!), he asked if we were going to the bar for a drink (it was 9.05pm, we were not heading to a bar with children, it is not allowed anyway). We left...

I went to riverside bar and restaurant because I am a guest at the hotel, they were busy around 5:30pm so a lovely man asked me if I wouldn’t mind to come at 7:30, I said it was not an issue! 7:26pm I got down for dinner and was promptly seated at 7:28pm, was asked if I wanted water for the table and I said yes, restaurant was a bit more quiet than earlier, I had some colleagues join my table. Two tables next to mine also got seated. Time passes and the waiter never came, it’s around 7:40pm and he goes to the other two tables and asks for their drinks and if they were ready to order, it’s now 7:51pm and still no attention to our table, we starting discussing about just leaving and going somewhere else, he comes 1/2min later and asks if we are ready? We said yes, we ordered mains and also starters afraid he would never come back to ask for our mains. Wine glasses were never removed from the table (as a waiter the wine glasses tells you that the guests are still waiting on the drinks order, unless it’s different over here) one of the glasses had lipstick on the rim and mine had a chip on it. Food came we were very pleased with the flavors, food was really good, I would totally recommend this restaurant for the food, the service could be better but other than that we...

we came in here as guests of the hotel expecting good food like the regular hilton hotels sadly we got extremely disappointed. my boyfriend ordered a steak which was great but when it came to my order of a simple Cesear salad i was extremely disappointed, they put the wrong ingredients in after i specified very clearly that i wanted another type of bacon which they said was totally fine, they then let us wait for at least 20 minutes before a waiter came up to us and said it would not be possible, and at that time my boyfriend steak was already cold. another bad thing was that they after our VERY VERY small starter they didn’t even take our old plates so we was left with 2 sets of plates and a wrong dish, we weren’t given any compensation and we didn’t even get a single we are sorry so i would recommend you to never eat at they restaurant even tho you are...