Caffè Nero — Restaurant in Birmingham

Very pleasant nice surroundings very nice polite helpful staff good choice of what you can eat and drink there a very good menu very comfortable in the respect of seating very airy very clean and fresh and when the weather is fine especially if it's hot sunny dry weather one can sit outside as there is ample of chairs and tables to sit at the only!!! Complaint I have with cafe Nero is the lack of facility's for disabled people the toilets especially there are two but they are quite small especially for wheelchairs and I am disabled myself and when it gets busy at times very busy there is a long long wait to use one it is very uncomfortable for me especially as I have prostate cancer that I have to going to the toilet when I am out and cafe Nero because when I am in cafe Nero i tend to spend some in there as I meet a lot of my friends there and also going with...

I ordered a millionaire Frappe last week Sunday just after 5pm which as soon as leaving the café it was watery what an utter waste of my money. I visited today similar time after 5pm taking into consideration it's Sunday The ice has finished understandable being a heat wave which I did catch So I ordered a cappuccino a large to be precise. Turned out the staff is it not barista after listening to what I have just written told me manager is in at 10.30am the following day"im at work I implied" I did receive any more words from her I'll try another time leave a comment of what you would have done on this occasion any way love Cafe Nero I'm a weekly regular.. Enjoy...

Terrible customer service, ordered and paid for coffee with syrup, they didn't teste like they had syrup in so I went and asked for a cup with some in, the girl gave me a filthy look and told me to bring the cups up, I said please can I just have a cup with some in (I had a crying toddler and didn't want to be going up and down) she huffed and agresively pumped the syrup in, she then proceeded to storm over to our table and whilst smirking "you already had syrup In so you are clearly just greedy" I couldn't believe my ears. Absolutely appalling and il...