Chaiiwala — Restaurant in Birmingham

The Chaiwala brand is excellent and other branches are great. The one in Perry Barr seems terrible. In the past had an order made wrong by a guy who didn't understand English. He gave me and charged me for items I didn't order and then said as its already made he couldn't give me my money back for what I didn't order and didn't eat. In the end a female member of staff sorted it out. She was great. Today with my wife ordered a cake of some sort and two teas dining in. The male staff member, different to the one I refer to above, gave me a receipt and said he would call me when ready. 20 mins later, still no order so went to the counter. Female staff member sorted it. The guy said he didn't know I was standing there. What did that have anything to do with items I ordered 20 mins earlier that could have been ready in 30 seconds? While at the counter, I watched him call out another customer to tell them their order was ready. They didn't hear him. He didn't call them at a volume at much more than a whisper. Awful service. The female staff member, like the one I refer to above, had to come to the rescue. I will come back to this branch if desperation causes me to. Other branches eg in Handsworth, Small Heath, Coventry Road, Alum Rock always superb. The Alum Rock the best to be fair.The Perry Barr one sadly is not. I am sorry to say this. I was there between 2.30pm ish and 3.20pm. The order number on my receipt was 151 if it helps. I left the receipt on the table when I left.

Did send an email as per below but no response so worth noting that response...

I've been here a few times, either I'm very unlucky or this Chaiwala is complete rubbish. The food is bland and dry, and don't even get me started on the "karak chai/ coffee" I could have made a better coffee or chai at home with a kettle, I even complained about it once and the girl tried to convince me there was nothing wrong with the coffee!!! I felt like being sick after having the coffee, I think the milk was off. I will never be visiting this Chaiiwala ever again, which is a shame because I like the karak coffee from other Chaiiwalas. It wasn't a one off for me, but everytime I bought something from there. The portions? Considering the prices, is horrendous, my kids feel hungry after their miniscule portions, let alone the grown ups.

The staff should be trained better, I'm a customer telling you of my experience, how can you tell me I must not have experienced it? The only reason I didn't take the karak coffee back the same day, was because I was 3-4 miles away and couldn't be bothered to drive back for a couple of quid. The only thing this chaiwalla is interested in is making money. Money making frauds, which is a shame because they're in a very good location, and can make a name for themselves here. If someone experiences this chaiwalla, the chaiwalla brand will loose a...

We have been going this place since it first opened. Unfortunately, our recent visits have highlighted a noticeable decline in customer service quality.

In particular, staff members appear to be less attentive and less professional compared to previous experiences. During our recent visits, I observed several instances where employees were chewing gum while taking orders, which made their communication unclear and gave an impression of carelessness. Additionally, there seemed to be a lack of engagement with customers, as some staff appeared disinterested in ensuring guests' needs were met. Basic standards, such as listening attentively and maintaining clean tables, were not consistently upheld.

We understand that prices have increased, and we don’t mind paying more. However, it is disappointing to see that this increase has coincided with a decline in the quality of service. In the past, the service here was characterized by friendly and approachable staff who made an effort to create a welcoming atmosphere. Sadly, that level of attentiveness and care seems to have diminished. I hope that management addresses these concerns, as this establishment has always been a favorite, and it would be wonderful to see it regain its previous standard of excellent...