EIS CAFE - Coventry Road — Restaurant in Birmingham

+100% PORK+ 🐷🐖

I happened to see a worker carrying a pack of mega marshmallows...(the like you see in ASDA) Which contain 100% Pork Gelatine having checked nyself multiple times. Not very halal for a place that is registered as 100% Halal

Considering the fact I had ordered a smores cookie dough. I asked quite simply to see the packet of the mega marshmallows that were used on the Smores. Bare in mind I had fully witnessed a worker carry the packet directly past me.

I got ignored for around 10 minutes. Until I stood up and asked to see if anyone was coming to show me the packet.

At which stage a few young fellows proceeded to tell me a make believe story, of how they were not obliged to infact show me packets as it could mean me stealing trade secrets. I explained that I am not a dessert shop extraordinaire.

I voiced my concerns regarding the Marshmallow packet, I believe they were using which contained PORK gelatine.

Thus showing me the packet would ease my fears and surely make me look silly.

However they were persistent that they could not show any packaging. I even asked them to cut away the ingredients section so I could eat my dessert in peace. Rather than show me they decided to fob me off as if it were government legislation that they were not allowed to show ingredients of anything.

I have never been spoken too so condescendingly and was made to feel an idiot when i was told that the owner/hierarchy had them under strict instructions to not show any ingredients. Which in fact could be a health and safety issue itself.

I was given 1001 wallahi's. And told "there is not what you are looking for in the marshmallows." I was told time after time. (I.e. pork)

When I asked for the owner to attend given he had the made up rules of trade secrets in place....

He threatened "there will be problems if I have to come down". Not very God-fearing of you brother considering you tried feeding me PORK Gelatine.

Fed up. I requested a full refund and left my uneaten and PORK filled dessert. I was fuming and wanted to confirm what ingredients were used

So:

After a quick phonecall to EIS Cafe Ladypool Road. A very kind and honest person. Confirmed that they ARE indeed the HARAM Mega Marshmallows that are used (American colours and stripes and easy to spot) and do infact contain 100% PORK Gelatine.

Had they been honest and admitted their fault and not used them again. That would have been an easy resolution which wouldn't have led to this review being posted.

A few other things to add: -Very Average ice cream, standards have dropped quite drastically. -Workers have 0 customer service skills and pretend to be empathetic yet lie to your face. -Make sure your dessert doesn't...

Recommended to try this place out by a friend, I thought I'd give it a go and drove down from Leicester with the other half. Immediately catches your eye from the outside and was greeted by a nice chap from behind the till who explained we can take a seat with a menu, decide what we'd like and then come down and order.

Seating upstairs is plenty, cosy and private with the option of leather booths or contemporary table & chairs. Menu was quite hard to read but a quick look through their Instagram and it's easy to make your mind up with what to get, Biscoff Milkshake is definitely worth a try for any Biscoff fans out there.

Desserts were all plentiful and satisfying, service was fairly quick and staff are all super friendly, no request is too much and you feel a genuine nice vibe in the air.

Decor is nothing like your usual dessert parlours in the UK, EIS have gone for a rustic yet inspirational look, with the artwork and quotes that make you stop and think, they've clearly thought out the customer journey from your first step in to when you get seated.

I haven't gone in depth with their desserts because it all comes down to personal preference but what I can say is they put their heart into their craft, each order is carefully presented to make an impression and definitely one you'd love to capture for the gram. Pricing is moderate and what you'd expect from a dessert parlour, if you're expecting cheap corner shop desserts then this isn't for you although there is something for everyone on the menu.

Thank you for a lovely experience, I'll definitely pop by when I'm next in town and give the...

Pros: Extra Sitting up stairs, food was big enough to share. Tasted great & the presentation was amazing. Water machine available which was good as you get a sugar rush & need water. Once you get the hang the app it is easy to order. Buliding was easy to find.

Cons: poor welcome/ customer service , blunt unhappy looking staff, not enough napkins or cutlery given when your meal comes. Confusing menu in regards to extras, & availability in store to what’s been shown social media, would of been nice to speak with staff about the menu etc.

£29 for a milkshake, waffle, extra ice cream & meal.

My honest opinion & 3 star reason: We entered the shop with it being a surprise for the kids they entered saying WOW WOW & super excited. We stood at the front for about 2/3 minutes no staff welcome or interaction. I then approached a very unenthusiastic staff member asking can we sit and order I was told “ sit upstairs “ I was taken back by his bluntness but excited for the food, I then went on to ask is there menus upstairs? Do I order here then sit down? His reply once again was blunt “ you order on your phone via this ( he points to a barcode )”

So we went upstairs took us a little while to order as we was looking at the online menu then the photos on their Facebook page.

Over all great food, great size and taste, however what really let the experience down was the customer service well lack of it from welcome to end it was just...