Fiesta del Asado - Edgbaston — Restaurant in Birmingham

GARLIC We went for a Sunday roast at the weekend and all we could taste was garlic. The beef, carrots, broccoli, roast potatoes and Malbec sauce were all totally overpowered with garlic. I really don’t mind a hint of garlic but this really was smothered in it. The only bit of food that didn’t have garlic was the Yorkshire pudding. There was even raw garlic grated over the food and grated in a pile on the side of the plate. Maybe even if it was cooked garlic it might have been more palatable, but it was raw grated garlic. Had there been any mention of garlic on the menu, then I would have either asked if it could have come with no garlic or not so much. But who expects a Sunday roast to be smothered in it? We were not asked if any of our group had allergens before we ordered the food. One of the members in our group ordered a Coke Zero then was served with a Diet Coke. When we said, sorry we ordered a Coke Zero she picked up the bottle looked at it and said, but this is Diet Coke. We said yes we asked for Coke Zero. She looked at us as if we were stupid and said but this is Diet Coke we don’t have Coke Zero. We also asked if they could turn the air condition down a little as we were sat directly underneath it. Only to be told, no we can’t turn it down as other customers will complain to turn it up. But we were also customers. At the end of the meal, we all ordered coffees and the waitress wrote down all our orders, then looked at us after writing down all the orders and said, we don’t have any coffee! Despite the mishaps with the drinks which we actually found pretty amusing, the situation with the food was very disappointing. I emailed the management to complain and to also let him know that the amount of garlic did genuinely make me feel ill for a few days after, but the response from them was very weak seeming like their is not a care for...

Visited as a group of 8 for a birthday meal for my friend. Food is premium priced (£35ish for a steak) which we would have been happy to pay had the service been better.

Unfortunately, our service was terrible. Not only was any hospitality absent from our waiter's interactions with us but we were made to feel more like an inconvenience than paying guests. We were repeatedly asked whether we were ready to order whilst still waiting for some of our party to arrive (half the restaurant was empty so no reason to rush us), a drinka order was taken from some guests but I had to repeatedly ask or try and get a 6 attention to order my drinks (we weren't asked if we wanted to order drinks once without having to ask during our 3-hour meal). We asked our waiter for his recommendation from the menu to which he replied, '6 do you like, chicken or beef? Because if I don't know I can't recommend.' This poor service continued throughout the meal. We pulled a waiter aside and asked if they could put a candle in a cake for our friend, he said yes if you order a pudding, yet when pudding was ordered and brought out there was no happy birthday or candle. Staff were chatting to each other but oblivious to us guests. The waiter threw the dessert spoons onto the table... it was almost comically bad. But at £540 for 8 people (mains, some starters and desserts to share 6 2 bottles of wine) once a £55 service charge had been added it didn't feel funny anymore. I looked around for a manager but all staff seemed to be either our very rude waiter or inexperienced.

Save your money for somewhere you won't be treated with contempt. I'd recommend Pasture, we had a much better experience there recently for less per head with...

I don't usually leave negative reviews, but the experience we had here was so appalling that I felt I had to share it.

Let me start with the one positive: our waiter. He was absolutely fantastic. Polite, attentive, and professional. Unfortunately, his efforts were completely overshadowed by the incompetence and complete lack of care from the management.

While we were dining, a customer at a nearby table began choking. Instead of rushing to help, the two managers were standing at the till, giggling and chatting away while glued to their phones. One of our guests actually had to stand up and assist the choking person before anyone from the staff took action.

To make matters worse, the two managers continued to talk among themselves at the bar, completely unconcerned. It was honestly disappointing to watch, and I’ve never seen such a blatant disregard for customer safety and well-being. The only people showing any care or compassion were the waiters, who were visibly more concerned than the so-called “managers.”

Strangely, after the choking incident, the managers finally seemed to remember they had jobs to do. The section, which had been completely empty, suddenly saw them patrolling the area as if they were doing them a favor. Too little, too late.

I understand that people have bad days, but there’s no excuse for this level of unprofessionalism, especially when customer safety is involved. The only thing that salvaged this experience was the excellent waiter, who clearly deserves a much better team to work with. I won’t be returning, and I hope management takes a long hard look at how they treat their customers and staff.

Absolutely...