Greggs — Restaurant in Birmingham

Very Poor Service

Their manager, Silla, actually accused my 11-year-old son of deliberately lying about taking food to go, just to avoid paying the additional 30p “eating in” charge. My son is only 11 years old and went in by himself to buy food (while I was parking the car). One of their staff members served him and did not even ask whether the food was to eat in or take away.

Even if he had asked, how would a child know that “eating in” costs extra? There is absolutely no way my son would lie about something like this just to save 30p. Yet, in my absence, the manager shouted at my child and accused him harshly, saying things like: “Stop trying to be clever, I know what you are doing.” only because she saw my son was sitting and eating in .

My son came out to the car looking confused and asked me if he had done something wrong. I went in to speak to the manager, and instead of offering any apology, she proudly stated that she is the manager, and spoke in an extremely rude and unprofessional manner.

It is completely unacceptable to speak to a child this way—making baseless accusations and showing zero remorse. I hope whoever reads this takes note of this so-called manager, Silla, and her...

Forget Snoop Dog's ad for JustEat...here's mine for Greggs 👊💯. Greated cheese, everywhere, falling from my baguette but I just don't care.

I can't wait...the smell, I can't wait for the noise, the ding of the oven means a got more choice.

A que in the front room, trays of pasties in the back, these things are addictive what they putting in it crack?

I tried to drive away but I couldn't get far, had to sit in my seat and have my lunch in my car.

Don't push me cus I'm close to a Greggs, I'm starving so I'll use my head. My minds a jumble somtimes, and I wonder do they have a Greggs down under?

Huh uhuh...

They constantly have the door open, even when it was raining and cold. When I asked for the door to be closed, I was told it was Greggs policy to keep the door open because customers would not know they were open. I telephone head office asking why they would think customers would belive the shop closed, especially when the lights are on, the shutters were up and it was after 09:00. They informed me that it was no longer the policy to keep the door open and the door should definitely be closed during the winter months, each time I have gone into Greggs I have still had to...