McDonald's — Restaurant in Birmingham

5th November 2024, the absolute worst customer service I have ever received, from staff of all the McDonald's branches I've been to over the years. He was a staff trainer, who clearly wasn't having a good day.

I purchased a hot chocolate at 17:00. I usually check my food and drink before leaving, however, I was in a rush to make an appointment for 17:10. Upon reaching my destination, I proceeded to open the cup to add milk and sugar. There was no foam on top and just looked like coloured water. I tasted it anyway, which confirmed that. I was unable to take it back straightaway so had to wait one hour for my appointment to finish.

I returned to the Fort branch and was communicating with the staff trainer. He asked what time I purchased it. I informed him and then explained my reason for not bringing it back sooner, to which he replied, "of course its going to be weak if it's been left for over an hour". Ahhh, 'perhaps he misheard me' I thought and I explained the situation again.

He kept going on about the time difference from me purchasing the drink and returning it, like a scratched record. He then went off to make another and was still going on about it, like it was a huge issue. Whilst making the drink, another customer (unknown to myself), commented on the last time he purchased a hot drink and how it tasted bad. That definitely added fuel to the fire.

The staff trainer returned with my hot chocolate and so I decided to check it before leaving. It looked and smelt lovely, however, upon closer inspection, there was a small piece of material on the throth. I picked it out and asked what it was. He said it was from the chocolate syrup. I wiped it on a napkin and told him it was plastic. Then he said it was from me pressing the lid down which I'd actually taken off, as soon as my drink arrived. I made him aware that the plastic was in fact solid and not the same material. Bearing in mind, I'm saying all of this in a calm manner.

Well, this situation got heated really fast. He became so irrate and his behaviour very challenging. I suggested that he should calm down. He is dealing with the general public after all and causing an unnecessary scene. The staff trainer started going off on one: don't tell me what to do; you don't pay me; I don't work for you.

I got so annoyed by his behaviour that I, dissappointingly, began matching his energy. Which he then had the nerve to suggest that it was me with the attitude from the very start! A true narcissist at play here. The gaslighting was unbelievable. I was with my 6 year old too, who I make a point never ever to argue in front of. This would have gone so differently had I been a male, as I know that particular culture has far less respect for women!

Anyway, I never demanded the drink be changed. Just wanted to know where the foreign object came from. He took it away, still giving attitude and then walked over to a colleague that was making burgers and whispered in his ear. That colleague came over and asked what I wanted, to which I replied "a hot chocolate without plastic in it please". He went to the 'out of sight' drinks machine, probably returning with the same drink and preceeded to slam it on the counter. I said thanks for the hot chocolate and threw it away. Who knows what they did to it? So now, here I am leaving a review. Won't ever return there. I've got to lose weight anyway.

A conflict reslution course for staff would be ideal. Situations like this can be de-escalated, professionally and in a timely manner so not to cause distress or an uncomfortable atmosphere for...

Worst mcdonalds I have ever been in, Where do I begin I believe mcdonalds has rules in thier restaurants !!! Well forget them here, they don't exist, In fact anything goes

Want shelter from the rain no problem, you and your mates can sit in the corner, no need to buy anything at all. The staff will see you but won't even confront you Tell you what ignore the no smoking / vaping rules and vape all you like and give the atmosphere a new smell. Don't worry the staff will see, but there too scared to confront you. Don't fancy maccies food... no problem, eat your own, it might taste better the staff will see you but they won't do anything about it cuz there too scared or can't be bothered, All the above I witnessed, a gang eating / drinking nothing, vaping constantly And a woman with her teenage daughter eating a cheese and bacon pasta and 4 scones from a four pack, last I heard these were not on the menu The staff witnessed all this as well and did nothing I would never visit this restaurant again even if I was desperate But you would have to be pretty desperate to go there.

Oh and I ordered table service and it took an age because they were waiting for fries too cook, given nearly every meal comes with fries you would think these would be cooking constantly, never been to a maccies b4 that runs out of fries

The management want to get a grip of this place ...

The Star City,Aston Mcdonalds 20-44pm 18/03.. Rude rude rude.!!! The man on the checkout/speaker was quite polite. The payment taker I'm assuming was the same guy,was again polite. But then at the serving hatch,a different guy practically threw the food at us and I thanked him but he literally sneered in disgust .He went to fetch drinks. He then returned and I asked for 2 sauces..He shouted rudely that there was a sign,why didn't we follow the orders.? I explained we hadn't noticed a sign on which he then replied "well remember next time" very abrupt and stormed off. This is going to their head office as he shouldn't be front of house if he obviously hates what he does. That said, them bloody cheese jalapeño bites are amazing. A shame we had to encounter him first.

21.11.22. THE FORT ,ERDINGTON. Ordered 3 Bacon and Egg McMuffins meals. Got home.. Just 2 in the bag yet 3 hash browns and 3 drinks.. Not the first time either. Mcdonalds needs to test mathematics at the interview stage. I really should check the bag from now on .

YET AGAIN..POOR POOR SERVICE. Ordered 5 items,so taxing fir their brain to work out.3 fries,1 big mac and a wrap meal.. Delivery was late and I asked to check items.. A wrap missing. Shrugged his shoulders saying call the restaurant and drove...