Pepe's — Restaurant in Birmingham

FOUND HAIR IN MY FOOD TWICE NOW!! Ignored it the first time when I saw a small, thin hair in my burger as I wasn't entirely sure but pictures show what I found in my chicken salad the 2nd time I ordered from this branch.

Absolutely disgusting and it's clear that there are no hygiene standards. This place is dirty and it has totally put me off eating Pepe's now. I will definitely not return to this branch. I was almost sick when I saw this in my salad at work the next day; it was mixed in and at the bottom with the sauce so there is no way that it was mine. I could not eat anymore and had to throw it away.

Manager tried convincing me that this was not a hair, but actually a bristle from one of the brushes that they put sauce on wings with. Received no apology for this at all or reassurance that this would not happen again. Instead of them resolving this, the manager asked me for pictures so that he could show his 'seniors'.

Instead of any resolution, I had to ask for another salad and also collect it. Once there, I was told that they were not supposed to, as they usually only deal with complaints on the same day. Clearly, my issue was an inconvenience to them and was not important enough for them to overlook this rule, despite me telling the manager repeatedly that I bought the salad to eat for the following day.

Male staff, including the manager were not wearing masks but wore hair nets. It seemed so silly that the male staff who had beards, including the manager, did not wear beard nets. I actually asked the manager about this and how it would help to prevent beard hairs in customers food and he informed me that the staff are not allowed to wear beard nets as it is against company policy. Either the staff need to wear beard nets or their sauce brushes need changing.

Staff seem to be absolutely clueless and unable to perform their job competently as we made a phone order for collection but when we arrived, got told that they don't have any record of it so hadn't made it. We had to wait another 15 minutes to receive our order and then there was a mix up with the amount of change we got. The worker gave us more change than she was supposed to, which the manager asked me if I would return. None of this was our fault and we didn't realise until later on.

Yet, I received no apology about the disgusting hair found in my almost £6 salad and no offer to replace. Customer service, hygiene standards and cleanliness needs massive improvement. Staff clearly need more training and skills.

I'll let other people determine from the pictures whether or not they feel that this is a persons hair or is actually a bristle...

Appalling! I was actually really looking forward to having a pepes meal but was left astounded with the lack of quality. The false advertisement had led me to waste £16 over the famous XL burger meal and another meal. The burgers were dry and lacked any flavour. The chicken was really tough and chewy. I really don't know how the branch messed up the fries too. They were severely overcooked... just a fraction from being burnt. It really is a shame to say that the best item from my meal was the Pepsi Can. I really hope the franchisor checks up on this place as its harmful to the "5 star" reputation that you had in the past. Overall, the meal was very poor and I feel that the Pepes standards are slipping as they couldn't even bothered to put sauce in my bag. The delivery was quick and the driver was very polite. That being said, it wasn't even Pepes, it was UBER. Please review this branch, take a break and come back stronger because honestly this is far from "5...

We did an 11 person order to be delivered to our work. They wouldn't allow us to order over the phone, said we had to do it through Just Eat. None of the food was labeled or marked up. We all enjoyed spending half our break playing pass the parcel working out who's food was who's. Quality of the food was pretty poor. I personally had a Chicken XL burger - with the XL clearly standing for extra light. I.e a large bap filled with loads of sauce and soggy lettuce and in the middle a microscopical piece of chicken that only covered about 50% of the area of the bread. Chips were alright I guess, hardly ground breaking though. All the cans of drink were warm. I could have put up with all of that if it weren't for the fact it cost me £9.50. What kind of a price is that for what you get!? Completely mugged. Won't be...