The Buffet Shop — Restaurant in Birmingham

I was appalled by the customer service delivered by the gentleman that works at the buffet shop which is a family led business so I am assuming the owner.

Absolutely disgusting, we have been regular customers for years and have never had any issues. Food and service has always been amazing.

As any other day, ordered 2 cheese salad baguettes and got the wrong order, received a bacon baguette. We are Muslims and obviously that was such a big thing for us. I rang up and explained that we were given incorrect baguettes and I've taken a bite from the bacon baguette. Instead of the being apologetic at the first instance he said "Did you not look at what you were eating, I find that weird" as if I was looking for a free bee. I mean we've been going for years, I was on a working lunch, didn't know that I needed to look inside the baguette. I've worked in customer service and the first thing you say is sorry not the comment above. He said he was coming to the apology and was rude and aggressive. I would have been understanding and moved forward from it if he said sorry first.

He did offer to give me the correct baguette which would be a given as ive paid for it.

Anyway the service was disgusting from them. Will not be going there again and will nt be recommened them to anyone, as there was a lot of recommendations...

I thought I’d give the place a try as it’s a little closer than my usual place a try. Massive mistake. So I ordered on Deliveroo, ordered a jacket potato with cheese & beans. And a salad for myself. I rang up and was greeted by 2 rude people on the phone going back and forth with me because I’d asked for the cheese and beans to be in separate pots for my autistic daughter. You’d think I’d spat in his face or something the way he responded to me. Food arrived, worlds smallest jacket potato more cheese than potato make it make sense. Safe to say I would never order from here again. Don’t work in customer service if you have no customer...

They enforce a minimum card payment of £4, there's no reason to do this.

Card fees are often charged as a percentage, so 5 X £1 payments cost a business the same as 1 X £5 payment. The only reason I can think of to set a minimum spend is to force customers to buy more than they had intended. Shops used to use the justification that cash was quicker, but this hasn't been true since chip and pin, and now contactless is a thing it's even less true. In fact, since COVID, some places have gone cashless... It's only logical.

Did you know that by enforcing a minimum spend you may be in beach of VISA's T&C's for accepting...