The Hong Kong — Restaurant in Birmingham

I wouldn’t even give a 1 star after the customer service I order food and items was missing rude manners on the phone Orders £40 worth of food beef fried rice it had lettuce inside explain to lady she said should ask for no veg never been a chines that puts lettuce in beef fried rice explain now we haven’t eaten our meals because of this saying she will replace but the rest of the food would be cold and couldn’t give me a wait time for replacement then put down tried calling back no answer there for we called if another number lady answer with in seconds then again put the phone down on us so this point had to bring the food back for then the lady was rude I ask a customer in the shop if she has ever had beef rice with lettuce in she responded no for then in front of my niece she started screaming and shouting at me Items missing curry sauce Lettuce in beef fried rice And my spare ribs was dry as I asked for extra syrup sauce Lady then replaces it all and handed us a whole bottle of syrup sauce I asked what’s this she said do as much as you want then I noticed curry was missing I asked regarding this she started shouting she isn’t replacing as some had been eaten I understand then so I asked for the other one back she replied it’s in the bin so I asked her to replace what she chucked she then snatched the food out my hand leaving a scratch on my hand and gave me refund I then asked for manager she then screamed at me saying manager not here so I responded your customer service was bad Is this acceptable? For member of your team to leave a...

After over 20 years of using this restaurant I can honestly say never again. Over the past 12 months after new ownership I have had food that was below standard but kept thinking give them a chance as tbh we had taken the restaurant over but after last night never again. I have waited a full 24 hours before writing this. So I ordered food and after an hour no sign- rang and they said it was on the way (we live half a mile away) 10 mins went by and again called to be told it’s 10 mins away - another 10 min went by called and they said the driver was looking for the number- went outside no sign- called again and she said it would be there. Straight away made a point of saying it will be cold if it’s been out for this amount of time- the woman was so rude and vile- asked for a manager to be told I could not speak to a manager as they don’t speak English- that’s a joke itself when we’re in Sheldon. Good cake and unfortunately ribs overcooked and burnt with little bbq sauce and chicken curry had burnt onions with watery sauce. Safe to say I will not be using this restaurant again. The prices remain the same as before with terrible quality. Definitely not a restaurant I would advise to use and if you have a problem the staff aren’t interested- please save your money and use either Arden oak or dragon house for...

My family have been using the Chinese take away for over 30 years , when it used to be next to the chip shop! Never ever had a bad meal from them, but the last year or so it has really gone down hill, since the current owners took over. Tonight’s take away took the pee though so I’ve had to comment. I ordered the box meal of chicken balls, chips and fried rice with curry sauce, a chicken chow mein , bbq ribs, prawn toast and prawn crackers. The chips we stopped ordering a few months back as they are as dry as hell now to the point where they give my partner instead hiccups and heartburn , not pleasant at all. Tonight the fried rice in my meal box was hard and inedible- like it hadn’t been cooked enough or it was a few days old, really bad. The ribs were mainly gristle, chicken balls tasted old also, chow mein was ok but most of the time we have to add more soy sauce to it for flavour. Prawn crackers also tasted stale. It’s a real shame this has happened as this was my go to Chinese , I wouldn’t use anywhere else but I may need to now cos spending almost £30 you expect the food to be completely edible, not...