Domino's Pizza - Leicester - Blaby — Restaurant in Blaby

Diabolically bad. How can following a recipe rolled out across the world be done so bad? So, life happens but this is the 2nd time that the order has been wrong. 1st time wrong wing type which was a mild annoyance but a credit was applied however the second time, their "traditional base" was so overdone that one not one but two occasions, I had to check I hadn't picked up a piece of the box and was eating that. Result, 3/4 of pizza thrown away. Why didn't I call? After two attempts it's the equivalent of having a dicky stomach and standing in front of a fan. Perhaps poorly trained staff or young management that haven't had a crack at understanding business and how customers and their satisfaction keep the business open. Yes, even Dominos. Hopefully the branch will pick up...probably not. Stick to a £3 shop bought pizza instead of paying £20+ for...

I phoned to order food for delivery but was asked to do it online. I tried but was unable to as what I wanted kept coming up with collection only so I phoned back. The same girl I spoke to was very rude and seemed annoyed that I'd phoned my order through instead of online. I explained what had happened when I tried. I answered her question about my phone number,postcode and house number. She was huffing and puffing all the time as she read them back to me like it was an inconvenience that I'd phoned. She kept saying there wasn't a house number for the postcode I'd given! I kept telling her there was as I live here. She was really rude with her responses so I said I'd leave ordering and I'll find something else ...she slammed the phone down. No communication skills what so ever!!! Won't be...

I ordered pizza to collect and when I arrived it says on their monitor that its ready to collect and waited for quite long to be asked about my order and told to wait a bit more so I did but then after waiting quite a while again, tadaaa! No pizza to collect. Complete waste of time and effort plus customer service is very very poor. Don’t waste your time here especially if you’re hungry. They’ll basically will just tell you it’s nothing they can do so we’ll give you refund.

Update: I was told to get refund in 3 days and it’s 5 days ago now and still no refund. Called them saying I was given a wrong information about the refund and hanged up the phone. Very very bad customer service. Never going back again!

Update: It’s been 15 days and no refund! How long do you process...