McDonald's — Restaurant in Blaby

Really poor experience, due to a fault with the app we were left without our food for half an hour, and we were offered very little in the way of an apology. I apreciate that technical faults can occur etc, however myself my partner and both my childeren (aged 4 and 5) being left for half an hour due to this was more than dissaponting, even after they had resolved the issue we waited a further 10 minutes for our food to arrive, it appeared that no urgency was made around resolving the issue either, when the order eventually arrived they forgot the knives and fork for the pancakes so I had to wait at the counter for another 5 minutes before being approached even though they had plenty of staff on duty. The Manager on duty, apolagised however he came across as annoyed and flustered by the situation as it had effected a few customers, nothing was offered us in the way of a goodwill gesture to make up for the poor service. The restaurant itself was to McDonald's usual high standards of cleanliness and the food was average, however the double sausage and egg muffin I had appeared to have been thrown together will little care. It's unfortunate that they issue was handled so poorly had it not been I would be giving a...

Good location - just off M1 & M69, not as busy as the one nearby - Fosse Park one.

Restaurant is very clean with hand sanitizer and cleaning products.

Self order machines to get orders in quickly & less human contact.

Plenty car parking spaces with disabled parking available.

Decorating is bright and fun, great for family with kids. Also iPad type of computers for children to use. Cable charging service is also available, however most of them are not working.

Staff is average and food sometimes great, sometimes is bad, had a few burnt burger buns there, but couldn’t return as already on M1!!!!!

Eat in, takeaway & drive thru available, also can order food through McDonald’s app and get delivered.

🍟🍔🥤🍟🍔🥤🍟🍔🥤🍟🍔🥤 Revisited the restaurant on 1/7/2022

Noticed there some new changes; parking time restriction in place-90 mins maximum or speak with branch manager if longer time needed. Electric car charger with contactless payment method. Also click & serve parking spaces.

Food was average this time, coffee was warm, I got to exchange it to a fresh hot coffee, staff was ok. The place...

Fast food isn't what it used to be, and neither are the standards, especially at this Restaurant which is based in Congleton, Cheshire.

The restaurant was a complete mess, and as is becoming more and more apparent, stores seem to be prioritising their delivery services more and more at the expense of their walk-in restaurant trade, which isn't great.

We waited ages for two caramel cream topped coffees, our number having disappeared from the screen which shows if our drinks were being prepared or indeed if they were ready, but it would appear that neither were to be, and in the end we had to ask for them and the member of staff, somewhat confused, went looking for them, only to return with two drinks that had cooled significantly, minus the cream, which had vanished while the drinks had stood.

I don't really go here very often, and the appearance of the restaurant, coupled with the poor service, and not very warm drinks, would not entice me to go back in a hurry, but again, I have found that this type of service seems to very hastily becoming normal for many stores now, sadly and...