Holland & Barrett - Leicester Fosse Park — Local services in Blaby

Absolutely dire returns experience. I picked up a click and collect order from the store, but realised I bought the wrong product. The website says you can return the order to the shop with your digital receipt, so I went back to return it. The employee said they wouldn't process the return to the shop as the shop doesn't stock the product, and they'd have to put it on sale for 70% off, making a loss. The website says nothing about making sure the shop you return to stocks the product you're trying to return - this also shouldn't really be the customer's problem. They then spent a good 20 minutes on the phone to customer service trying to find a solution. They were eventually told to take the package and leave it for the warehouse to pick-up. At any other shop this would take a couple of minutes to accept the package and give me a receipt. I have nothing to prove I've dropped off the package. Avoid returning packages here...

Best experience ever in UK Very kind and helpful staff Went to buy vita coco coconut oil for my baby and the lady on reception helped me and guided me where it was placed also after that she helped me in applying the offer and I got some money saved there

Al this time that lady was not at all rushed and explained that offer to me very nicely and it was too quick with her help Thanks a lot for...

I echo the words of the lady below ...rude obnoxious lady who served me no please no thankyou Out of all the people who must have applied for the job this lady must have stood out from the rest ...Well she certainly did to me but for all the wrong reasons Lovely store but spoilt by a member of staff that doesnt give a monkeys I will not be...