St Annes Fine Foods — Restaurant in Borough of Fylde

I came here a few months ago and the staff were rude when I was looking to order a sandwich, ended up leaving and going elsewhere. Decided to give it another go today thinking it may have been that particular staff member and the customer service was still awful. The server was rude despite me asking him politely for a cardboard tray to protect my eggs.

He was argumentative and needs customer service training, would go as far to say that many of them need it, including the old blonde woman.

There is no hygiene standards as he served me raw bacon, sausages and was touching cooked food.

Would recommend going to Gigli for your bacon and sausages. Much better service, hygienic and good quality.

Looking at other reviews, there seems to be a pattern of rude customer service

Response to owners comment : If eggs are put in cardboard every time maybe you need to train your staff as my purchase was not packaged correctly.

In regards to my hidden agenda in regards to staff? What would that be and what would I gain from it? Surely you as a business should apologise for the poor customer service I received and look to rectify the issues many people are raising on here. Going off other reviews on here I'm not the only one who has experienced rude...

I usually love this place, especially their soups! However, the one downside is the consistently unfriendly service. Unfortunately, today wasn’t the first time I left feeling as though I was being looked down on. There’s something about the way you're made to feel like an inconvenience just for ordering. It felt like I was holding them up simply by making my order. I ended up paying without getting everything I initially wanted. If the staff was quicker the lady behind me who ordered after me wouldn't have got the last 2 soups.

It’s not my fault if your memory can’t recall what was ordered and you have to ask ‘anything else’ over and over.

I’m nothing but polite when I come in. Given the number of reviews mentioning poor customer service, it’s clear I’m not alone in this experience. I understand it’s not easy standing on your feet for hours, but I hope this feedback encourages a friendlier attitude in...

I’ve been going to this place for years, since the early 2000s and I’d not been for a few years since my job moved out of St Anne’s. The food has always been top notch, very reasonably priced, and my favourite hands down are their doorstop sandwiches. Just amazing! For not much more than you’d pay for an off the shelf boring sandwich in a supermarket it’s all freshly made and great value for money. Last week I’d gone in around lunchtime and the queue was out the door (always a good sign) and one of the young staff members had accidentally missed the bacon off my sandwich (it happens when you’re busy!) so I phoned up and when I went back the next week Cath kindly replaced it for me no charge plus the 2 cakes I’d bought too. It’s not often these days you get fantastic customer service and quality food at great prices. Just by Ashton gardens...