wagamama staines — Restaurant in Borough of Spelthorne

We arrived at the restaurant and got seated relatively quick, then ordered our drinks and starters, nearly 45 minutes passed and we still hadnt received either, so I asked a waitress if we could have our drinks while we waited for our starters, she made our drinks and came back to tell us our "order had been lost on the system" and they were going to bring it straight out. Our starters then came out about ten minutes later, during the time we were waiting for the starters to arrive we also asked the waitress if we could order our mains, thought we better had a we'd waited so long and we're very hungry at this point, the waitress said she'd be right back after she'd found a handset to take our order, she never came back but proceeded to look after others customers taking empty plates away and offering more drinks. The waitress that brought our drinks and starters did void the starters off our bill and offer us something on the house, we were so annoyed by this point and didn't want to wait another hour so decided to leave. I'm very disappointed on our first visit to Wagamama, this has put me off...

From the moment we stepped in we were not greeted and completely ignored at around 8pm 13/02/2023. There was 6 of us and a baby in a pushchair sleeping. A European lady with short hair, tattoo, with ear pierced and a small bun on top of her head offered us a table for 4 and said there’s no space for the 9 month old baby and pushchair really rudely. The baby was asleep and I don’t know what she expected us to do with our baby. Then she said we have to wait for a table of 5 for 15/20 mins, being really cold and with an attitude shrugging it off. We said we are 6 plus a baby. Then we said we will wait, and she said that we have to wait outside in the freezing cold weather with a 9 month old baby. There was stools in front of us and she said we could not sit there either and cannot put the baby in that space. Really disgustingly disappointing service from Wagamama and this will be publicly told. Hiring incompetent staff that lack any customer service skills or empathy especially for a baby in this weather. She then refused to give her name and was not...

Went in to to order take away. Waited in the queue waited by the table stools by the kitchen for someone to take the order. Waited for 15 mins with no acknowledgement. When I approached a member of the team as you were busy the member of Staff Showkat was very rude and abrupt. Had no customer service what so ever and very disrespectful in the way he spoke to my girlfriend and I. Wanted us to wait in the cold outside after we ordered. We were outside for 30 mins and picked the order up. When checking the order 3 of the items were missing and had to wait 5-10 mins longer for it to be rectified. By the time I got home to have the meal the food was cold as he didn’t inform us our order was ready and when it was it wasn’t even the right times in the order. Manage your customers better regardless of the situation. I have worked in the F&B environment in many establishments myself and would request your staff to undergo more customer service focused training in order to compose them selves better in busy situations and not take their frustrations out...