Wingstop Staines — Restaurant in Borough of Spelthorne

Dear Wingstop Team,

I hope this message finds you well. I recently placed a large order from your Staines branch, and while the service was slightly delayed, that wasn’t my primary concern.

I’ve always looked forward to my Wingstop meals, and this time I ordered:

2 Flavour Mix Bundles 2 Voodoo Loaded Fries 1 Big Flavour Burger 1 Boneless 12-Piece with Ranch Sauce Tubs

The total came to £55.55. However, I regret to say that this was the most disappointing experience I've had with Wingstop.

Unfortunately, when I tried the wings, they didn’t appear to be freshly cooked. While the garlic tenders were lovely and fresh, the wings were not up to the usual standard I’ve come to expect. To make matters worse, the next day both I and my family members, who also ate the wings, fell ill with vomiting. This is deeply concerning, as it suggests that there may have been a significant issue with food safety.

I’ve never encountered this problem at other branches, such as your Reading location, which has always delivered excellent quality. The Staines branch, however, has been a major disappointment and raises serious health and safety concerns.

Given the severity of the situation, I would appreciate knowing what steps will be taken to ensure this doesn’t happen again. Additionally, I would like to request a refund for the amount I spent on this order.

Thank you for your attention to this...

Our first time visiting Wingstop, so we didn’t have a clue what we wanted or how the ordering process worked. We were so lucky to have been served by Jerome — what a legend. The first thing he asked is if we’d been here before, and when we said no, he naturally tuned his approach towards making us feeling at ease, helping us figure out what we wanted without any rush. I was amazed how well he did this, speaking clearly as he explained our options, double-checking everything and just overall being really genuine. When asked questions about the menu, he seemed very knowledgable too. They say first impressions count, and this is certainly an example of that — we’ll be back. Wingstop — if you want to show the rest of your company what customer service should look like, just have them observe Jerome in action. He gets it right. I’ve deducted a star just because the food was nothing special in my opinion, but that’s nothing to do with the way this branch prepared the food, just my own preferences. The fries were...

I wanted to take a moment to commend the exceptional service I received from Muhammad Salal Shah at Wingstop Stains last Friday evening. From the start, Salal demonstrated an unmatched level of professionalism and dedication. Their thorough understanding of the company's offerings, coupled with their genuine enthusiasm to address my needs, left a profound impression.

Salal expertly guided me through various options, taking the time to explain the features and benefits of each. Their attention to detail and willingness to go above and beyond to ensure my satisfaction were truly remarkable. Even after my purchase, they followed up to ensure everything was going smoothly.

In an era where standout customer service is rare, Salal is a beacon of excellence. Their commitment to customers like me makes them a true asset to Wingstop. If you're seeking top-notch service and a memorable experience, I wholeheartedly recommend connecting with Salal at...