Costa Coffee — Restaurant in Borough of Swale

Visited Costa coffee inside Tesco to collect a too good to go bag that had paid £3 for. There was 2 members of staff behind the counter, one chap was working very hard serving and making coffees whilst the other who had a name badge that said Ruth was stood there clearly trying to look busy to avoid serving us on purpose. The chap was very polite and helpful and served us eventually. I explained we’re here to collect a too good to go bag he said do either of you have allergies I said yes I’m allergic to nuts but she doesn’t. The woman behind the counter then took over the whole conversation and said we only have almond croissants left that’s all and as you’re allergic to nuts you should not take it. I said well can I get a refund on it. He said yes I’m sure if you go on the app and explain they will refund it and she instantly shut him down and in a very rude tone said we won’t be able to get a refund because we’re too late, baring in mind the collection window opened 5 minutes before we got there. I said that is fine I’ll still take it because I’ve paid and my partner can take it home and eat it (who was there with me.)

The lady started speaking in an aggressive tone explaining I should not have used too good to go and purchased it and was being really rude and disrespectful for no reason, as I was being very polite to her and ignoring her clear lack of customer service skills. I started going on the app to say that I am collecting it and the lady was not stopping talking to me in a rude manner when I was clearly trying to sort it out on my phone.

My partner said to me that the order is ready and the lady said really aggressively, ‘WHAT WAS THAT!’ to which I just looked at her and didn’t say anything, as I was very shocked to hear such a rude comment like that. The lady yet again explained that I should not take the order even though I had already said I will still take it and the tone at which she spoke was incredibly rude and really strange. I then said again she will take the order, to which she said ‘well have you even swiped for the order’ (which I was asked before the conversation even progressed into her involvement) And she kept the bag hidden away behind the counter as if I was trying to steal it. This was all a really bizarre experience and probably the worst customer service experience I have had in a long time.

My partner then explained that the lady was trying to look at my phone the whole time to see what I was doing, she was jumping into personal conversations and being extremely rude and aggressive from the get go. I am a regular at Costa and now will definitely not...

As a regular customer in Costa Stores in London I must say I'm very shocked of the terrible service and rude staff at Costa Faversham. I ordered a green tea as always and the older man behind the til served hot water in a tea pot, the loose tea bag was thrown on the tray and next to it a very dirty empty glas. I polite asked to have the glas replaced as it was clearly very dirty, the man replaced it with an equally dirty glas with a very bad attitude. Guys! This is not very nice and a very unpleasant experience as a customer. I believe the staff should be capable to at least serve hot drinks in a nice way as that's...

I'm a coffee nut. Costa do the best coffee I love there Americano full of flavour never bitter always piping hot. Super clean tables and toilets. Fast service and gluten free options. What's not to like friendly staff great atmosphere. Try one sure you will enjoy. Special times of the year they do special hot chocolate. It's as good as...